...Thanks for the attempt to insult my intelligence, but the company I bought it from has no control over the contents in the packages sealed by ARB. All the packages were present, but not the hardware! The customer service of the company I bought from was excellent, ARB's was less than stellar. The bar was shipped directly from ARB to the retail, where I picked up....[/QUOTE=FlatlandTRD]
Your apparently taking this far too personal. I'm not insulting your intelligence, but I personally expect more from end retailers, just as I know customers expect more from me. Not I can't check every bag of parts to ensure they are all there, but there are few I wouldn't have replacements for in stock.
FlatlandTRD said:
...Again, thanks. But the bumper components themself would not fit together. It was obvious that things fit prior to powder coating, but not after. Since ARB should know these inconsistencies and make the bumper for the vehicle in question, maybe they should pass on this info to the customers (i.e. the "good retailer" as they may not be aware of the small differences).
What wouldn't fit? If there was a known inconsistency, they would gladly pass it along. The known inconsistency is the Tacoma frame, just as the FJ40's have know bent hangers, 80's can have swollen rear frames that hinder rear bumper install and etc... etc... etc... You can't honestly expect them to publish a book of what-ifs, they want their retailers to know the products so they can distrubute and retailers can sell and install. That said they are extremely knowledgeble imo on all their products and are willing to work with customers on said issues regarless of circumstances. I'm sorry your experience was different, hopefully it was just an off day for them.
FlatlandTRD said:
...I appreciate your attempt to pass it off on to someone else and defend big company. But it's also important to inform the consumer about a potential issue that the "good retailer" has NO control over. Like I mentioned, I made mine work just fine, sorry to have ruffled your feathers...
You didn't ruffle my feathers at all, you came into this conversation assuming someone would give you "
frowns for making waves with the almighty big company" and thats obviously the way you read it. I was just pointing out my perspective. Had one of my customers had a similar issue, I would have been on the phone with a tech at ARB, someone I've developed a working relationship with that gets me results, I wouldn't expect my customer to do that on their first call to a tech department, and I honestly don't think it should be that way. If ARB really wanted to deal with all the install questions, warranty issues, etc, they would sell direct
Glad you were able to make it work