I just joined the forum to share my RTIC experiences.
I discovered RTIC about 2 months ago from a buddy, a former rock climbing friend.
After purchasing a couple of their 20 oz tumblers and RTIC cans, I decided to pull the trigger on four of their 45 quart coolers for our work fleet of emergency response pickups.
I ordered the 4 coolers on 8/20 with an anticipated ship date of 10/23.
To my surprise, I received the ship notification last week and my 4 coolers in mojave tan arrived this morning.
Three of the four coolers were in decent shape. Minor exterior scuffs and flashing burs. The 4th one had a body about 10 shades off from the lid of the other 3 coolers. Tan lid with baby puke green body.
The interior of the mismatched cooler was also scuffed up and had an irregular finish.
I immediately contacted RTIC and was asked to provide pictures. CS rep was condescending on the phone doubting my claim and had no sense of humor.
I asked for a complimentary basket ($9 item) as a comp for the inconvenience and was told Nyet!
In order to avoid getting another mismatched tan cooler, I asked for a replacement one in arctic white.
Was told by the CS rep that I could only get a replacement in the same color. If I wanted a white one, I would need to return the tan one, get a refund and then place a new order for a white one and assume the standard 1-2 month wait all over again. ******?
Anyhow, a picture says a thousand words, so you decide.
Would you accept this lack of QA/QC for $175?
Look closely at the hinge area. Color is way off.
Tee handles are also very loose and come unlatched from the cooler with almost no effort.
Color me not impressed, even with a 50% savings over a Yeti.