To make sure that an (increasingly rare, these days) act of good will goes rewarded, let me pass along the following story:
My wife and I have two young girls that we take camping for extended trips and, as ex backcountry backpackers, have found ourselves cooking for 4 people on her old, reliable MSR firefly.
Needless to say, mealtimes are a bit of an event with a single source of flame.
I threw in the towel and purchased a Brunton Wind River Range a month ago, and had it out for the first time this weekend - spectacular. Rugged, stable, simple, easy set-up, easy to clean, a ton of adjustability on the burners and a built in windsreen, and had water boiling for coffee in a heartbeat while simultaneously frying some eggs.
Heaven - except that the adapter that was provided to allow the regulator to attach to the smaller cannisters of propane was mis-threaded and proved almost impossible to screw onto the regulator with enough depth to deploy the pintle into the propane bottle and flow the gas.
Enter the vice-grips and channel-lock pliers, which solved the problem but I appear to have now fused the two parts together, rendering the regulator good for the mini bottles of propane only.
I called Brunton's customer service hotline, figuring I should just buy a new regulator and adapter. The rep picked up the phone in a hurry, heard me out, took my name and address and dropped some new parts in the mail without even asking for a proof of purchase or warranty card or serial number.
I was shocked.
The range is a terrific product, if spendy, and if this is typical of the level of support the company gives to its products I can't help but say it is well worth it.
My wife and I have two young girls that we take camping for extended trips and, as ex backcountry backpackers, have found ourselves cooking for 4 people on her old, reliable MSR firefly.
Needless to say, mealtimes are a bit of an event with a single source of flame.
I threw in the towel and purchased a Brunton Wind River Range a month ago, and had it out for the first time this weekend - spectacular. Rugged, stable, simple, easy set-up, easy to clean, a ton of adjustability on the burners and a built in windsreen, and had water boiling for coffee in a heartbeat while simultaneously frying some eggs.
Heaven - except that the adapter that was provided to allow the regulator to attach to the smaller cannisters of propane was mis-threaded and proved almost impossible to screw onto the regulator with enough depth to deploy the pintle into the propane bottle and flow the gas.
Enter the vice-grips and channel-lock pliers, which solved the problem but I appear to have now fused the two parts together, rendering the regulator good for the mini bottles of propane only.
I called Brunton's customer service hotline, figuring I should just buy a new regulator and adapter. The rep picked up the phone in a hurry, heard me out, took my name and address and dropped some new parts in the mail without even asking for a proof of purchase or warranty card or serial number.
I was shocked.
The range is a terrific product, if spendy, and if this is typical of the level of support the company gives to its products I can't help but say it is well worth it.
