Some people are big on Napa. And as mentioned, the personell running the place is about 100% of wether or not the store is any good. My experience with them has been nothing but garbage.
Indifference. If they could shut the doors and just keep their parts trucks running to garages all day they would. Wrong parts. If you don't have the part with you when you go in, you'll get the wrong one. Refund hassles. I've had to call the coorporate office and get the district manager to come down on a store to get a simple refund on a wrong part they gave me. Talk about a creating a major problem out of something as simple as fixing a truck. It was ridiculous. Subpar personell. See 'indifference' as mentioned. And the manager at my local store was hired from Autozone. No biggie necessarily, but he was a flippen pizza shop manager before that. Dude was incredulous when he had to give me a refund after getting the call. He still didn't get it, dense as a brick. Just give me my refund and shut up tard, I have to fix my truck.
If you have problems with them regarding your fuel filter, call coorporate. I had the regional/district manager on the phone within an hour, and he was on it. Google, you can get the numbers if you have to. Napa sucks.
