haven said:There may no longer be a justification for a $1500 laptop when a $400 "netbook" does the job.
goodtimes said:I had a Dell laptop once....never again. What a POS that thing was. The case was flimsy (if you didn't pick it up with two hands, the whole case would bend, creak, pop, etc), it ran hot (HOT!!!!---don't set it on your lap....), the display was dim, it ran slow, and constantly had to be restarted (10x as often as any other windows machine I have had--seriously). Their service was about as good as their product....as in: it sucked.
Maybe I got a bad one....but when their customer service was unable/unwilling to resolve the problem in the year that it was under warranty (and then told me "sorry, it isn't under warranty anymore"), it told me all I needed to know.
Miss R2FJ said:I'm with you...never again. I thought I had issues with my Sony being a POS...no way. At least my Sony was able to limp along for over 3 years without any major issues until the fan finally went out. I haven't even had my Dell XPS laptop for 2 years and I've already had the motherboard replaced and now I have no idea what the problem is. One of the drivers and/or the hard drive is fried and the screen works intermittently. After being on the phone with India for over an hour last night constantly turning the computer on/off (yes this is what their technical support literally had me doing) I finally yelled at the guy and told him I was not going to turn the computer off one more time and they needed to send someone out. Finally 20 mins later I had a service ticket, of course I haven't heard from a soul today about fixing it.
Back in April when the motherboard fried out I was on the phone with India twice about it, the second time being over 2 hours. I finally drew the line when the guy wanted me to go get a screwdriver and start taking it apart. I told him I didn't pay for the 3 year warranty to have to take the computer apart myself. He got really rude with me and said I needed to re-read my service agreement and that I would find I'm supposed to be responsible for troubleshooting the problem before they would send a tech out. SO that means I have to physically start taking the computer apart?? ******!
I'm not saying this is the crappiest computer I've ever dealt with before (Gateway) but simply because of the hours I've had to spend on the phone with tech support who I can barely understand at times and who get rude with me I will never ever get another Dell.