05TACODOC said:
He also stated that when and if you do have a problem that DR will actually honor the warranty and follow up with the customer(old school customer service, no playing games), as opposed to the "door slam guarantee" (we have your money so go away) attitude that he's seen with other makers...
That's kind of funny.
I got a set of the 05 DC sliders from Jason when he first brought them out.
First they kept getting delayed(a few weeks, but kept getting told they will be there in a few days).
Then they came without the proper mounting hardware. I called him and of course I got the "How can that be?I personally inspect everything that leaves the shop". He gave me a choice of waiting for him to ship the mounting plates or pic some up at Home Depot. Since I wanted to get these on my truck I opted for the Home Depot choice. He said he would send me a TShirt.
So I got the sliders on and realized that the Powdercoat job was horrible. So I called him up and of course I got the "How can that be?I personally inspect everything that leaves the shop" and got the Home Depot bit again. Gave him a chance, got the touch up paint and guess what, it still looked terrible.
At that point he stopped responding to my PMs from TTORA and never returned my calls. I checked into a local pcoater to see what it would cost to get them redone. They explained exactly what is going on with the bad PCoat job. Cheap and very substandard. I really didn't want to go through the hassle of sending them back, so I dropped it.
To top it all off, they are about 2 inches off, and I cannot remount them in the correct location due to frame interference.
My rant, My experience, My choice to drop it. I know a lot of people think very highly of Demello and his products, but my experience is completely different.
That's why I think the "door slam guarantee" is funny.
