RickNV
Observer
i have been doing online research on pop-up campers and am getting closer to a purchase. Although I haven't been in a four wheel camper I thought it would be a good choice for my 2006 tundra so I sent them an email many months ago and got no response. Being patient and not in a hurry to make a purchase I sent another email and again no response. My interest grew as I saw on their website they had made some recent product improvements and moved to a larger location. I called them several times and got the busy signal. I noticed that a guy named Stan was posting online so I emailed him and got a response several weeks after I sent him my email and was told I could see a camper at their Reno install facility- that feel threw becasue the buyer supposedly rescheduled the install. Anyways, I sent another email and asked Stan to call me after I was told I could see a camper install again- long storey short I again have no call / no response from four wheel camper. On tuesday I sent Stan an email asking him to call me and as yet have not received a call. I guess I'm answering my own question while venting on this forum. Why would I invest in a camper when I can't get anyone to call me back or get anyone to answer the phone. I understand that when your busy and have a hot product that you have to be patient but my personal experience has been very poor to say the least. Maybe I just have bad luck hopefully they are doing good but I sure feel like they don't want my business. Anyone with better luck who can convience me that the quality of the product outweights having no customer service ?