Good news that the cells themselves are OK.
They may elect to replace the BMS and ship it back, you do not want to mess with replacing components yourself if it's supposed to still be under warranty.
This incident really illustrates the benefit of a design where
cell voltages are accessible, ideally balance leads physically available, and where
the BMS can be bypassed / upgraded etc by the user.
The concept of a "drop-in for dummies" where the design protects **against** the user, IMO just say no.
They may elect to replace the BMS and ship it back, you do not want to mess with replacing components yourself if it's supposed to still be under warranty.
This incident really illustrates the benefit of a design where
cell voltages are accessible, ideally balance leads physically available, and where
the BMS can be bypassed / upgraded etc by the user.
The concept of a "drop-in for dummies" where the design protects **against** the user, IMO just say no.