Lone Peak Overland
- Thread starter simple
- Start date
Zillon
Active member
I actually backed out as well - but for different reasons.
Job uncertainty made me feel jumpy about having any funds tied up, so I decided to liquidate my order. Thankfully didn't run into any issues, and I was promptly replied to and refunded on 5/13. Ended up picking up an aluminum cap locally for $300 just so I have a dry place to sleep for some of my cycling events.
Guess it was a good call after reading through the most recent posts. Really hoping LP can pull this together and get some prototypes assembled to see the final version soon. Still think this is one of the better options out there, design wise.
@Zillon - how did you request your refund? I'm on email #5 unanswered to Kyle and their Team account with no response. I unfortunately needed something in place for a July trip and sold my other set up and need the money to fund something on the used market for the time being. Just haven't been able to get anyone to respond to my requests.
I love what I'm hearing from other members here about the final product. I just can't wait for it to come out. I'll be a customer in the future though hopefully!
Zillon
Active member
Sent an email to Kyle on 5/10 with order # in subject line and got an immediate reply, refund notification email from LP received on 5/11, refund was issued to my card on 5/13.
BudLoomis
Member
I just wanted to take a minute to share some updates on the LP camper frames. Kyle put together a full-size production model frame and a short bed Tacoma frame (the one with the tent attached). We should see some videos soon. I think these production frames look amazing though and I am excited for the final product!
lonepeakoverland
New member
Hey all! Wanted to chime in here. I’m personally behind a bit on email communication focusing on getting production green lit. For the fastest response please email team@lonepeakoverland.com. I’m currently hiring a customer service manager to cover phones and email so bear with us for a week or two. We definitely dropped the ball and had some tech glitches with a couple folks in which is completely on us. Now that we have final frames in the HQ follow along on Instagram as things progress! Exciting times 
Kyle, I love how this is coming together. It's the reason I was one of the first people to put my money in to support the venture. Unfortunately, due to the delays I need to get something else in place for my family for a big trip we have in July. I've emailed the team account a couple times without response. Is there any way I can get a response on a refund to those messages or a better way I can reach out? I'm really bummed I won't be able to be a part of the launch as I was hoping, but I need something in place sooner. I hope to be a future customer because it looks like you are coming out with a killer product! Please let me know how best to proceed.Hey all! Wanted to chime in here. I’m personally behind a bit on email communication focusing on getting production green lit. For the fastest response please email team@lonepeakoverland.com. I’m currently hiring a customer service manager to cover phones and email so bear with us for a week or two. We definitely dropped the ball and had some tech glitches with a couple folks in which is completely on us. Now that we have final frames in the HQ follow along on Instagram as things progress! Exciting times
Roam.Wild
Well-known member
I was kicked out of the ambassador group because some of the other ambassadors and Kyle didn't like my posts on here. Said I was being too negative and didn't have LP's best interest in mind. Hopefully, they'll get the customer service side of things figured out and not rely on one dude on the internet to pump out all their updates for them and then give that same dude a bad customer service experience.
To everyone waiting on orders, good luck, hope you enjoy the camper when you get it, gonna be sweet.
To everyone waiting on orders, good luck, hope you enjoy the camper when you get it, gonna be sweet.
BudLoomis
Member
No offense, but if you are not buying a camper any longer and will not be representing the company, then you should not be an ambassador.
Roam.Wild
Well-known member
Oh, I totally agree with that. The post was more so to inform the dozen or so people I have been speaking to on here on behalf of LP that they will have to get updates elsewhere, and that I was removed not for the reason of not being in queue for a camper anymore, but that I was being pressured to only talk good about LP and that my actions (no matter how truthful) were deemed negative. I should not have talked about my poor refund process, which seems others here are experiencing as well, or the delays.
So to everyone else, just know if you speak to an ambassador the rule is they can only tell you good things, and if they don't they'll be kicked out of the group.
lonepeakoverland
New member
Sorry my email has been swamped with production ramping. Team@lonepeakoverland.com is the best/fastest for admin type stuff. Jeremy will get it taken care of today. Thanks for your support and grace as we build something cool!
BudLoomis
Member
Dude, this is not true. I won't argue with you on this further, but the people that are reading this should know that Kyle and Lone Peak do not have any rules for ambassadors to communicate. The argument you are referring to in our ambassador chat was between another ambassador saying that you should have a little more patience and respect for the company that was paying you a commission to represent them and spread the word. Kyle is hiring and training new employees and developing his assembly process, while building a brand-new company. He said he was sorry for the delay in your refund, and he issued you a refund. This should not be an issue going forward and Lone Peak will be hiring more employees to help improve the customer service soon.Oh, I totally agree with that. The post was more so to inform the dozen or so people I have been speaking to on here on behalf of LP that they will have to get updates elsewhere, and that I was removed not for the reason of not being in queue for a camper anymore, but that I was being pressured to only talk good about LP and that my actions (no matter how truthful) were deemed negative. I should not have talked about my poor refund process, which seems others here are experiencing as well, or the delays.
So to everyone else, just know if you speak to an ambassador the rule is they can only tell you good things, and if they don't they'll be kicked out of the group.
lonepeakoverland
New member
Just so it out there here was my response:Oh, I totally agree with that. The post was more so to inform the dozen or so people I have been speaking to on here on behalf of LP that they will have to get updates elsewhere, and that I was removed not for the reason of not being in queue for a camper anymore, but that I was being pressured to only talk good about LP and that my actions (no matter how truthful) were deemed negative. I should not have talked about my poor refund process, which seems others here are experiencing as well, or the delays.
So to everyone else, just know if you speak to an ambassador the rule is they can only tell you good things, and if they don't they'll be kicked out of the group.
Hey Chris, sorry again for the failure in our communication with you. Did the money get back to your account Ok? As an ambassador for us I’m not expecting everything you post to be rosy but I do expect you to have Lone Peak’s best interest in mind. That’s the whole point of our ambassadors. Obviously, you can post what you’d like but I think it’d be best to part ways as your actions don’t align with what we’re trying to do with this group. Wish you the best.
Let’s all get back to our days and carry on.
Kyle, just wanted to drop a quick note of thanks. My refund should be coming shortly. Thank you for helping get that done. I'm genuinely bummed I won't be rocking one of your campers for a bit, but do hope I can be a customer in the future! I'll be following the updates as they come out and wish you the best of luck in launching the final builds. It seriously looks like an awesome product that is coming and I've appreciated your thoughtfulness in the build. Thanks again.
Similar threads
