update
Not that anyone is very interested, but I have an update today!
Today was day 34, and I actually saw and drove the jeep. They have now changed 2 master cylinders, an ABS controller, and the left front caliper. the brakes still feel very soft to me, but they are consistent, and I have been driving my F250 for so long now that I have no relevant muscle memory comparison.
the service writer told me that the "STAR" team has not signed off on releasing the vehicle to the customer yet, but that they have several new Jeeps on the lot and they have driven them all and they all have comparable pedal feel to mine now. I asked a bunch of technical questions and he said "I'm really not a technical guy, I just write service orders...". That might not be a direct quote but it was within a word or two. I assured him that he could release the vehicle and not worry about it coming back, because my frustration level had reached the point where he wasn't going to ever see me as a customer again. He said that they hoped it was truly fixed because it had taken too long to sort it out. He actually told me that it was their longest open ticket right now. I told him I truly hope it is the longest ticket, because no repair should be out at 34 days. I'm not sure he understood my point, although I can't believe he would have missed that.
Anyway, I hope to see the rig in my driveway again soon, I've been coerced into getting far too many weekend home projects done since I was trapped in town!
Not that anyone is very interested, but I have an update today!
Today was day 34, and I actually saw and drove the jeep. They have now changed 2 master cylinders, an ABS controller, and the left front caliper. the brakes still feel very soft to me, but they are consistent, and I have been driving my F250 for so long now that I have no relevant muscle memory comparison.
the service writer told me that the "STAR" team has not signed off on releasing the vehicle to the customer yet, but that they have several new Jeeps on the lot and they have driven them all and they all have comparable pedal feel to mine now. I asked a bunch of technical questions and he said "I'm really not a technical guy, I just write service orders...". That might not be a direct quote but it was within a word or two. I assured him that he could release the vehicle and not worry about it coming back, because my frustration level had reached the point where he wasn't going to ever see me as a customer again. He said that they hoped it was truly fixed because it had taken too long to sort it out. He actually told me that it was their longest open ticket right now. I told him I truly hope it is the longest ticket, because no repair should be out at 34 days. I'm not sure he understood my point, although I can't believe he would have missed that.
Anyway, I hope to see the rig in my driveway again soon, I've been coerced into getting far too many weekend home projects done since I was trapped in town!