Victoria Palmer
Observer
When we were having our leaking issues, Phoenix told us the same thing, condensation. They refused to acknowledge that it was a leak. Our floor looked similar to yours and they told me to cut holes in the floor and squeeze the water out... I will say now that we have fixed the roof ourselves, we have no water anywhere, even on cold nights we see no condensation.
If you are seeing water come in by the door, make sure the door isn't leaking. Ours was. Again, phoenix told us it wasn't their problem and that it was condensation. We recaulked the outside of the door and that combined with fixing the leaking roof seems to have done the trick. We do however, see water come in the window of the door, thinking we need to do something about that but not sure what.
Also, regarding the warranty, Phoenix told us there was a ONE YEAR warranty which didn't help us much since we have been out of the country for a year and a half. They said they would replace the tent material part upon our return to the US but with certain strings attached which by even posting here I am breaking their terms.
People approach us EVERY day and ask us what brand of camper we have. While we have fixed all the issues we've had, I can't recommend this brand to people. I'm sure almost all camper brands have some sort of issue but Phoenix continues to deny the issues are there and/or blame it on their customers. Most people who are interested in buying a popup are definitely not interested in a Phoenix after talking to us.
We continue to use our camper because we have no choice, and honestly, now that we've fixed it it's pretty awesome. Back when we didn't know what was going on, we stayed in a lot of hotels/hostels, and all I wanted to do at that time was get rid of the camper.
I think if Phoenix had better customer service, or rather, any customer service for the customers who have issues like us, MYTACO and others, people would feel better about things but they really just don't care. As I've said before, I wish a thread like this had existed before we bought our. We bought ours mostly off the reviews of another couple who drove to South America and loved it, only we found out a few months ago they got theirs for free... Not exactly an in biased review.
We will be at Overland Expo in May, I wonder if Phoenix will come say hello or just continue to pretend the problem doesn't exist.
If you are seeing water come in by the door, make sure the door isn't leaking. Ours was. Again, phoenix told us it wasn't their problem and that it was condensation. We recaulked the outside of the door and that combined with fixing the leaking roof seems to have done the trick. We do however, see water come in the window of the door, thinking we need to do something about that but not sure what.
Also, regarding the warranty, Phoenix told us there was a ONE YEAR warranty which didn't help us much since we have been out of the country for a year and a half. They said they would replace the tent material part upon our return to the US but with certain strings attached which by even posting here I am breaking their terms.
People approach us EVERY day and ask us what brand of camper we have. While we have fixed all the issues we've had, I can't recommend this brand to people. I'm sure almost all camper brands have some sort of issue but Phoenix continues to deny the issues are there and/or blame it on their customers. Most people who are interested in buying a popup are definitely not interested in a Phoenix after talking to us.
We continue to use our camper because we have no choice, and honestly, now that we've fixed it it's pretty awesome. Back when we didn't know what was going on, we stayed in a lot of hotels/hostels, and all I wanted to do at that time was get rid of the camper.
I think if Phoenix had better customer service, or rather, any customer service for the customers who have issues like us, MYTACO and others, people would feel better about things but they really just don't care. As I've said before, I wish a thread like this had existed before we bought our. We bought ours mostly off the reviews of another couple who drove to South America and loved it, only we found out a few months ago they got theirs for free... Not exactly an in biased review.
We will be at Overland Expo in May, I wonder if Phoenix will come say hello or just continue to pretend the problem doesn't exist.
