Lots to report today. I went up to Mesa last Friday and dropped off my Dweller for some warranty work directly from OBI (I didn't buy from a dealer; I bought it directly from the manufacturer so I have to bring it back to them). I worked with Vincent Jr. and he was REALLY helpful and informative. He spent a couple hours with me last week and another 40 mins today talking through things with me.
Here's what I had serviced, and what I learned about everything that was wrong:
- Aft vent leak.
- Issue: My rear vent was dripping water onto the bed. I found this out in an Arizona downpour a few weeks ago on top of a mountain. It was pouring rain outside, so we went inside, where it was also pouring rain. We caught it before it got to the mattress, but the drip was coming on stronger and stronger as the rain went on. We packed up early on that trip and just came home. It was a bummer. It turns out it was just a bubble in the caulk seal that burst after a few months. It was NOT a faulty vent, and likely not going to be a common issue in Dwellers.
- The fix: they re-caulked the vent, tested it with a hose, and it's as good as new. Easy peasy.
- Lesson learned: These pop-top trailers have the unique feature of being able to drop one side. In a heavy rain, it's probably good practice to lower the rear side of the top so water runs off the roof and doesn't sit up there. Do you think I thought of that until I was ALMOST DONE taking down camp, dropped one side, and a rush of water came off the roof? No, of course I didn't, but now you know.
- Bathroom toilet caulk.
- Issue: As a few of you have seen, the caulking around the toilet needs help. Vincent pointed out that some of that is caused because the toilet and shower are really separate units, and after you sit on the toilet a few times, they'll actually settle.
- The fix: You guessed it: just re-caulk it.
- Lesson learned: Tough to get ahead of this one; I think just about everyone will see this issue with use over time. If you're handy with a caulk gun, you can refresh it yourself; otherwise, it should be covered by the dealer warranty. Check before your one-year runs out. I'll let you know if I see it happen again.
- Propane pigtail was too short.
- Issue: my pigtail was too short and I actually had to lean my tank a bit in the straps to get it to attach to the hose.
- The fix: I pointed it out, he said, "huh, I'll replace that." And he did.
- Lesson learned: It was a $15 fix I could have done myself and replace in 30 seconds, but he stands by his product. (Actually, this was the big takeaway from all of these; they are REALLY focused on quality and taking all of this feedback back to the factory lines.)
- Bad battery cell.
- Issue: One of my cells in my battery bank was bad. It happens. I wasn't able to keep my fridge running even 24 hours on the last trip in cooler weather and shady conditions. Turns out I had a bad cell, which makes sense.
- The fix: I was within the 1-year warranty period, and they replaced ALL THREE batteries. They didn't have a pile of spares, and replaced it with Interstate Battery flooded batteries. Model SRM-31.
- Lesson learned: Pros and cons for sure, but he asked me to try these and see if I like them, and I told him I would. Flooded could require a bit more maintenance, but can potentially last longer than the sealed stock AGM cells. I was planning to update to lithium soon for my longer trips, but I'm going to put that on hold for now.
I also learned that OBI uses name brands for as many accessories as they can, and it's all got to do with warranties (well, not all, but it's an interesting line of thinking). If you have an issue with your Truma water heater, your Renogy solar panels (yes, the panels are all Renogy) or charge controllers/inverters, your Shur-Flo water pump, your Thetford toilet, or your HB AC unit, those companies all have their own warranties in place, and you can deal with those companies directly. It takes the onus off of OBI to fix every issue, and they can continue to focus on quality improvements and manufacturing the complete product. I thought that was pretty interesting.
I also learned some things about their manufacturing and their relationships with dealerships that I'm not going to share here because I don't think the details are appropriate for this thread (or a public forum), but it made me appreciate being a Dweller owner more than ever before. I will continue to look for OBI products in the future.
If you ever find yourself in the Phoenix area, it's worth a trip to go see what they're doing. I think OBI/Conqueror is head-and-shoulders above any other "off the shelf" brand out there right now.