Open letter to Mt Khakis

[lamontagne]

I'm not one to complain much, I mean if I pay $1 for a screwdriver and it breaks then I got what I paid for. Thats why I spend the extra $$ for Klien tools in my profession. I carry that same philosophy though most things in life. Which brings me to my disappointment with Mt Khakis.

Let me preface this with saying I would not have purchased 3 pairs of Original mountain pants and two pairs of utility shorts over the course of the last 3 years if I did not love the fit, finish and feel of these pants.

However, the first two pairs I am unable to wear to work anymore due to thier ragged appearance. The beltloops have unravelled and hole developed in the groin area in both.

This belt loop I stitched back together...

Here are the others...

This is a patch I made for the hole in the groin area of the first pair..

Here is the hole in the second pair...

I have Levis and Carhartts over 15 years old that show less wear. I work in an office enviroment, although I am on ladders frequently and these pants are only worn once every two weeks or so. If this is the typical results I see from Mt Khakis, then I will sadly have to take my business elsewhere.

 

[Ncrover725]

I have purchased approximately five pairs of the original mountain khakis and have has the exact problems with the belt loops and crotch over the past two years. My wife continues to attempt to patch the crotch until she just throws them away due to the lack of serviceable fabric to sew to.

 

[Corey]

Never have had this problem with the Duluth Firehose pants I rave about.
They get beat up at work daily, and one pair I have had for awhile for a few years looks as good as new still.

I have been tempted to try the MKs, but I have had very good luck with the above ones.
I have around five pair now.

 

[kai38]

Did you send a letter to Mt Khakis?

 

[thecriscokid]

People pay good money for that kind of "distressing" in the city:ylsmoke:
You might be onto a new business venture if you keep it up.

In all reality, that is lame that they are falling apart. I own a retail store and have had customers buy what the brand called "a bad batch" and never want to buy another pair. I understand both sides. I'm speaking of denim that was too "dry" Hope they throw you a bone. If not the Khul pant look nice

 

[AKTank]

I'll stick with my carhartts. I own several pairs and have worn several pairs to their death. I always thought that mountain khaki was an expensive imitation sold to people who were too sophisticated to wear carhartts.

 

[Andrew Walcker]

I own multiple MK pants/shorts and have been impressed with their wear patterns over the years. I don't think they are the most robust clothing on the market but I believe them to be the most comfortable of the heavy duty clothing lines and hence my choice most of the time.

Have you contacted and allowed MK a chance to respond to your concerns? I'd first suggest this route in-lieu of posting in a public forum. The test of any company is how they deal with the client on issues.

 

[TexasTJ]

I'll stick with my carhartts. I own several pairs and have worn several pairs to their death. I always thought that mountain khaki was an expensive imitation sold to people who were too sophisticated to wear carhartts.

HAHA Carhartts are High fashion in Europe. That said I don't wear that for the reason you said. In Texas a Big C patch on your Jacket or Pants means you like to pretend that you work in Cow pies all day.

Call MK I bet they help make it right if they have any kind of Costumer service.

 

[BigAl]

x3 I can't believe how long my carharts last. I pilot a desk most of the day but I have a pair that I know has been washed at least 150 times.

 

[SDKmann]

Yes, talk to Mt. Khakis or the store you bought them at about this. I work for a store that sells Mt. Khakis and they have been easy to deal with as long as Ive been selling their stuff. Ive never had anyone bring in Mt. Khakis for a repair but Im sure they would help you out on this.

 

[benedmonson]

I own multiple MK pants/shorts and have been impressed with their wear patterns over the years. I don't think they are the most robust clothing on the market but I believe them to be the most comfortable of the heavy duty clothing lines and hence my choice most of the time.

Have you contacted and allowed MK a chance to respond to your concerns? I'd first suggest this route in-lieu of posting in a public forum. The test of any company is how they deal with the client on issues.

Andrew nailed it, give MK a call at 866.686.5425 and give them a chance to redeem themselves and make it right. Sometimes this is best before airing things out on the forum, if they don't respond or do the right thing then I understand! I have over 30 pair of Mountain Khakis and have been the company photographer since the beginning and have never had this happen to me. Maybe I'm just not wearing them in the same fashion as you.....
Mountain Khakis has been a huge supporter of Expedition Portal, The Overland Journal and the entire Overlanding Community for almost five years so I think that they deserve a chance to make things right.

 

[eefagan]

Howdy - Here is the warranty statement as it reads on the MK website: "Mountain Khakis are quality-guaranteed. Your MK's are built to withstand the elements and activities of everyday mountain living. Every pair of MK's meets or exceeds our quality standards and is under a full warranty to the original owner against manufacturer's defects in materials or workmanship for one year from date of purchase. No Foolin'." (http://www.mountainkhakis.com/customer-service/warranty-return-policy/)

With this said, if the defective goods fall into the one year period, you can contact MK Customer Service (866.686.5425) to request an exchange (if they came for a MK retailer, you must go back through the retailer for the exchange). If they are out of the one year warranty, they are typically pretty good about offering a discount on your next order.

 

[Tacovendor]

Andrew nailed it, give MK a call at 866.686.5425 and give them a chance to redeem themselves and make it right. Sometimes this is best before airing things out on the forum, if they don't respond or do the right thing then I understand! I have over 30 pair of Mountain Khakis and have been the company photographer since the beginning and have never had this happen to me. Maybe I'm just not wearing them in the same fashion as you.....
Mountain Khakis has been a huge supporter of Expedition Portal, The Overland Journal and the entire Overlanding Community for almost five years so I think that they deserve a chance to make things right.

Had the crotch rip on the Utility Pant, one call to MK they sent a pre paid return label and my replacement is on it's way. Great customer service!:sombrero:

 

[Antichrist]

I'll stick with my carhartts. I own several pairs and have worn several pairs to their death. I always thought that mountain khaki was an expensive imitation sold to people who were too sophisticated to wear carhartts.

LOL
Probably very close to the truth.
There's a reason so many people who where these

also wear Carhartt.

 

[digitaldelay]

I've never had anything from Mountain Khakis, but the one Carharrt parka I have is made out of the same type of material as the one shown in the OP's pics. I had similar wear occur on the wrist cuff area of the parka. Also, after about the 5th machine wash, it just had that distressed color to it. I'm wondering if that is an inherent quality of that canvas duck material - too stiff, but nice-looking when new - comfortable, but ratty-looking when broken in. There seems to be a very short in-between period when it is "just right".

Jason