RakkasanFA
Observer
CoastalDefender said:Clue me in. I am well aware of the KMA problems, but want to know more about the Shrockworks problems some have been having.
Crappy customer service. I was promised at least 4 dates and not one phone call or email to let me know it wasn't gonna happen. For me, a phone call or email goes a long way.
The last straw was when I explained to him that I had just returned home from Iraq and I would be moving down to Ft. Benning, GA so I would need the bumper. Mind you, this was 10 or 11 weeks after the order and he told me they would be starting it that day. I needed the bumper since I wouldn't have an address to send it to. So he promised me it would be done before I left but they wouldn't be able to powdercoat it. I settled for that and 4 days after the supposed ship date I emailed him to find out they were still "working on it."
They STARTED building the bumper 11 weeks after I paid for it. That just seems a bit absurd. I know it is "custom stuff" but that is a bit crazy. I feel like they got an 1100 dollar no interest loan.
That is the reason why I LOVE when other companies produce stuff for our trucks.
Now I am giving KMA a shot at making me happy. They are 2 hrs from Benning so I can just go pick it up/have it installed. We will see how that goes...