Tacrentals
New member
About Titus Adventure Company (TAC)
Based in Denver, TAC is an adventure travel outfitter that rents overland campers and outdoor gear to get customers into the mountains better so they have more memories and fewer checklists. Our mission is to help promote access to the outdoors while being good stewards for the environment and our community.
We are a small and scrappy business looking to expand our operational capacity. Currently we have a fleet of 13 campers (a mix of 4x4 trucks and campervans) as well as a warehouse full of gear like rooftop tents, ebikes, and camping gear available for rent. We also plan custom routes for customers and run guided overland camping trips. We always have something going on and we are looking for a new team member who can help manage our growing operations.
Job Description
This is a role that takes a special blend of someone with a strong mechanical/automotive background and who is great with interacting with customers. We are a company that prides itself on having a 5-star review and does everything it takes to ensure our guests have an excellent travel experience with us. We put a lot of time in how we communicate with our customers and we are equally meticulous in how we take care of our vehicles and gear.
Main Operational Duties
Pay range is $50,000-$60,000 plus $25 for each time a customer mentions your name in a 5-star online review. You will also get use of the campers/gear for your own trips and can get paid to go on scouting expeditions.
This is an in-person, full-time position of roughly 40hrs a week. We are a semi-seasonal business with our summers being the busiest but do operate through the winter. This position is great for people who themselves like to travel off-season (Nov-Feb) when we are slowest.
How to Apply
Please send resume and cover letter about why you are interested in joining our team to travis@tacrentals.com.
Based in Denver, TAC is an adventure travel outfitter that rents overland campers and outdoor gear to get customers into the mountains better so they have more memories and fewer checklists. Our mission is to help promote access to the outdoors while being good stewards for the environment and our community.
We are a small and scrappy business looking to expand our operational capacity. Currently we have a fleet of 13 campers (a mix of 4x4 trucks and campervans) as well as a warehouse full of gear like rooftop tents, ebikes, and camping gear available for rent. We also plan custom routes for customers and run guided overland camping trips. We always have something going on and we are looking for a new team member who can help manage our growing operations.
Job Description
This is a role that takes a special blend of someone with a strong mechanical/automotive background and who is great with interacting with customers. We are a company that prides itself on having a 5-star review and does everything it takes to ensure our guests have an excellent travel experience with us. We put a lot of time in how we communicate with our customers and we are equally meticulous in how we take care of our vehicles and gear.
Main Operational Duties
- Manage fleet of vehicles: do small repairs in house, track and schedule preventive servicing, coordinate larger repairs
- Use our reservation system to set schedule and manage bookings
- Communicate with customers via email and phone
- Assist with customer check-in/check-outs
- Take shifts of being on-call 24/7 for customer support
- Empathetically troubleshoot with customers who have issues on the road
- Oversee seasonal staff
- Clean and detail vehicles after customer trips
- Inspect vehicle and gear for damage
- Prep gear and bedding for upcoming trips
- Maintain a clean and organized shop
- Repair gear and equipment
- Help design, fabricate, install parts for our vehicles or equipment
- Assist with trip planning for customers
- Staff some events/expos we are participating in
- Take photos/videos for marketing content
- Proven record of delivering 5-star customer service
- Managed a small team
- Overseen small vehicle fleet or repair shop
- Extremely knowledgeable working with cars and takes pride in their condition
- Self-described “neat freak”
- A love for the outdoors and experienced with camping/outdoor trips
- Eager to help the business constantly improve (always thinking of ways to improve efficiency or customer experience)
- Creative and flexible
- Available to work on Saturdays (and get weekdays off)
- Great driving record and comfortable driving large vehicles in tight spaces
- Able to lift 50+ pounds
- Experienced with 12V electronics
- Knowledge of the Colorado backcountry’s hidden spots
- Used Canva or similar program for creative design
Pay range is $50,000-$60,000 plus $25 for each time a customer mentions your name in a 5-star online review. You will also get use of the campers/gear for your own trips and can get paid to go on scouting expeditions.
This is an in-person, full-time position of roughly 40hrs a week. We are a semi-seasonal business with our summers being the busiest but do operate through the winter. This position is great for people who themselves like to travel off-season (Nov-Feb) when we are slowest.
How to Apply
Please send resume and cover letter about why you are interested in joining our team to travis@tacrentals.com.
not to mention someone is far too fixated on pleasing the customer. Some customers can’t be pleased, and you’ll easily and quickly burn out good help by forcing them to try.
