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I keep mine on the side of my BajaRack only because I have an FJ Cruiser, and inside space is limited. That being said, I have the hi-lift neoprene sock on the jacking foot/mechanism, and regularly inspect it for damage. The remainder of the recovery kit rides inside in a pelican box, as does the compressor, etc.
Those who "hate" a HiLift Jack have little to no idea on how to use one. Period.
operator error and/or poor maintenance.
Either he was not using it correctly and in a safe manner, or the pins failed to slide as intended to lower the vehicle once lifted.
Sorry it happened. It is a common injury.
Unfortunately even if somebody knows how to use the jack properly, most are strapped to the exterior of the vehicle, washing the grease out and packing the mechanisms with crud. If the pins are not sliding correctly, the chances of you getting injured are high.
I keep mine mounted on the back of my pickup year round. But I also hose it out very well every time the truck is washed and spray lube it every time it is washed. Also, once a year the jack is pulled off the truck, degreased, inspected, and regreased.
It is a pretty high maintenance item if you want it to work safely, and as intended.