Runmorun
Member
I don't take any of it personally at all. If my unit sucked I would be on here slamming them and telling others to avoid at all costs.
For warranty work they either ship parts if its an easy fix, I had a bad hinge on a cabinet and the sent new hinges and a new cabinet door just to be sure it was fixed, or pay for repairs locally. When shipped I had some scuffs on the paint. They are paying for the trailer to be painted locally and reimburse for all costs. The company is solid. While there are not a network of dealers here at the moment, they stand behind the product from my experience and will correct any problems that arise quickly.
As for the longevity, they had one customer take his from Shanghai to Berlin and then around Europe and Scandinavia then back, all towed overland. Other than minor issues with tires, which would be expected, the unit fared well.
Again nothing personal taken at all. This is a forum so all opinions are welcome no matter what 😀
I just know what I recieved and the superior customer service I experienced and we are more than happy.
For warranty work they either ship parts if its an easy fix, I had a bad hinge on a cabinet and the sent new hinges and a new cabinet door just to be sure it was fixed, or pay for repairs locally. When shipped I had some scuffs on the paint. They are paying for the trailer to be painted locally and reimburse for all costs. The company is solid. While there are not a network of dealers here at the moment, they stand behind the product from my experience and will correct any problems that arise quickly.
As for the longevity, they had one customer take his from Shanghai to Berlin and then around Europe and Scandinavia then back, all towed overland. Other than minor issues with tires, which would be expected, the unit fared well.
Again nothing personal taken at all. This is a forum so all opinions are welcome no matter what 😀
I just know what I recieved and the superior customer service I experienced and we are more than happy.