I do think the auto makers transitioned to full EV abandoning plugin hybrids too soon. For people who need a vehicle thats used for occasional longer trips not just local shuttle use the hybrids are excellent. As for reliability? Most are built around the Toyota hybrid system which is proven to be exceptionally durable and out lasts the ICE equipment. Its no secret why Taxi services use them. Our local Taxi still runs a Ford escape old generation I just rode in it last week its 12yrs old and has 560,000 miles on it. They replace the ice every 350,000 ish and said the battery was swapped out at 400,000. Average mileage has been a solid 25 mpg. They have a Prius pushing 700,000 same deal new crate ICE at 350,000 the battery was replaced at 400k. Their newest addition is a hybrid Sienna gets crazy mileage 40-44mpg.
My own hybrid 2016 Fusion Energi has been a absolutely fantastic car. The plan is to pass it to my HS kid and probably pick up a Lincoln Corsair plugin hybrid AWD for the wife. Sadly most of the auto makers are quitting the plugin hybrid. We drive ours around locally on EV about 40% of the miles used. Charge it at home off the 110. Solar power on the house which cut our power cost by about $3600 average a yr since 2015. Easily $25,000 savings just on the low average. Not counting gas savings in the car, lower maintenance cost on the car fewer oil changes, far less brake pad wear at 90,000 and still have 30% on the pads. Oil changes I can wait till 7500+ miles given 40ish % of them are EV only. Add in the tax credit on the car purchase we paid $27k for a premium vehicle. Just by the numbers our plug-in hybrid has been the cheapest per mile car I’ve ever had. Nice ride too.