Here is the email I sent to them. I decided to post this email since last time I was accused of being an ******* when I wrote about the wrong gear ratio situation. At this point I had every right to fly off the handle and be pissed after now discovering the axle was bent. But, I didn't. You catch more flies with honey. I was nice and he offered a full refund including the shipping I paid to get it up here. I still had to cover shipping to send it back to him but it's better than just losing $1400 or having or work through the credit card company to dispute a months old change
.
Hi,
This is Tyson and I bought the 2015 F-250 front axle from you to install in an Econoline 4x4 conversion. I have replied to the same email chain so you can refresh your memory, although I am guessing you remember.
The axle and passenger radius arm is bent and can not be installed.
Over the past 30 days I have been amassing the parts needed for the rest of the conversion, With everything finally assembled, I had a number of friends over to help with the install this past weekend. All of them have a ton more experience than me and one is a professional mechanic.
On Thursday, I put a coat of POR15 on the front axle. On Friday, my friends arrived and we tore out all the front suspension from the van. On Saturday we ran into big problems. I had one of my friends start to clean up the radius arms to shoot a quick coat of paint on them. He noticed one of the ears was bent really bad on the passenger side arm where it attaches to the axle. That got us looking closer at the axle and we determined it is, in fact, swept back on the passenger side.
We put a straight edge on the axle tube between the pumpkin and the suspension mounts. On the top and the bottom, the axle tube is totally flat and the straight edge sits totally flat. On the front the of the tube the straight edge has a gap that grows as you look from the center out to the brakes. On the back of the tube, the straight edge makes contact at each tip and there is a bowed gap in the center of the straight edge. Once we figured this out, you are visually able to see a "sweep" backwards on the passenger side. This corresponds to the damage on the passenger radius arm.
I tried to get the best pictures I could. They are attached. Nobody we talked to had a great way to get hard measurements on just how far this axle is bent. My friends, who are well connected in the auto scene around Boise, made a bunch of calls. The consensus was: 1. If the axle tube isn't perfectly straight, it's bent. 2. The only way to get the full extent of the damage is to have the axle full installed and put it on a rack. That can't be done with the damaged radius arm. 3. Best visual estimates from a number of people are about a 1/2" of sweep at the rotor where the tire would be installed.
The only place we can take measurements are off the axle tube. The axle tube is 17" long between the pumpkin and the spring mounts. Over that distance there is a little more than a 1/8" sweep. It is another 20" of axle to the rotor. It sweeps more to the outside. That means about a 1/2" at the tire.
When I was shown pictures of the wrecked vehicle this came off of, it appeared, and I was told by Darrell, that this was a usable axle and all the damage was in the rear of the vehicle. I did not notice anything immediately wrong with the parts (other than being the wrong gear ratio) upon a quick inspection when I got the axle home on September 19th. I had never handled these radius arms to know that one of the ears was severely bent. Honestly, when I looked at it, it could have been a factory bend. There was no way for me to know until we actually began the install. Your guys removing this from the truck should have noticed this damage to the radius arms and looked closer to verify everything was good.
This sucks and I have been dreading writing this email and calling you. This sucks for both of us. You already had to give me $700 back because you sent the wrong gear ratio. $1900-$700=$1200+$200 in shipping means I am $1400 into this axle that isn't usable. If this was a $200 part I'd probably just eat it and toss it up as a "sunk cost". However I am not going to do that for $1400. Especially now that I HAVE to find another axle with 4.30 gears that are way more rare than a 3.73 set up like I had wanted in the first place.
I want a full refund for my $1200 I still have invested in this thing. If you want me to ship this back to you, I am guessing I will need to cover the cost. So I'll be $400 in sunk shipping charges, the POR15 wasn't cheap plus my time I spent cleaning this thing up, plus the extra time, money, and effort I have to invest in getting the rear axle to go into my conversion [which I hadn't planned on in the first place (about $850 on top of the $700 you refunded me)], and I still have to track down and buy an entire front axle assembly with 4.30 gears.
Obviously, I really wanted this to work. I went into this past weekend with every intention of getting this installed. After all the people I have talked to and asked advice on what to do, 100% of them tell me it's bent and do not install it. It will forever give me problems.
How do you want to move forward? Please respond to this email or call me on my cell phone at XXX-XXX-XXXX.
I am really sorry. This is a huge pain in the *** for both of us. Let's figure out a solution.
So, that's the email I sent and he replied he would refund me the entire amount and apologise for all this “nonsense”. I pressed back and asked if I could keep the front driveline and calipers as penance for all this “nonsense”. I figured that was a fair thing to ask for. He responded that he wanted the whole thing back and decided I better not push it.
Now I had to rent a banding tool that cost me about $30 for the day to attach the axle to the pallets. At least I saved the pallets and I didn't have to track those down. This time I got smart and used my raft trailer to put the axle on rather than try to get it back in the van with all the crazy stuff I had to do to get it out. If it was a 13 beer project getting it out, I'd be blacked out drunk by the time I got it back in.
I used Freight Quote.com to get freight arranged. It was about $200 out of my pocket to send scrap metal back to NM. My freight quote invoices are messy. They melded stuff together and it is tough to decipher what money it was to ship this up, the Sterling from CA and this junk back to NM. I've paid a lot of freight charges on this project.
Now it was time to shop for another axle…