Subaru Recall Campaign WVK-21
Dear Subaru Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Subaru of America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2002 & 2003 model year Subaru WRX vehicles that are currently registered in the following states: Alaska, Colorado, Idaho, Iowa, Maine, Michigan, Minnesota, Montana, Nebraska, New Hampshire, New York, North Dakota, South Dakota, Vermont, Wisconsin and Wyoming.
DESCRIPTION OF THE SAFETY DEFECT
Subaru has determined that in extremely cold outside temperatures, fuel seepage can occur from a fuel delivery line.
DESCRIPTION OF THE SAFETY HAZARD
The affected fuel line is located under the engine intake manifold. Especially during engine start-up in cold temperatures, fuel may seep around the seals between the metal fuel line and the rubber hose. Fuel leakage, in the presence of an ignition source, could result in a fire.
REPAIRS
To correct this condition, Subaru will replace the fuel line and hose with a later production version that has a longer rubber hose segment.
WHAT YOU SHOULD DO
You should immediately contact your Subaru dealer for an appointment to have the fuel line replaced. Please tell the dealer if you have noticed any smell of gasoline in the past when starting up in cold weather.
HOW LONG WILL THE REPAIR TAKE?
The actual time to replace the fuel line is approximately 2 1/2 hours. This will typically make it necessary for you to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your dealer some flexibility in scheduling and completing the repair.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
In the event that you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru dealer in your area would charge for replacement of the fuel line and hose. Please send the original service repair order, which has complete information including the name of the repair facility, date of repair, mileage at the time of repair, complete vehicle identification number (17 digits), and your name, with correct mailing address and telephone number to the address listed below.
Subaru of America, Inc.
Customer Dealer Services Department
Attention: WVK -21 Recall
P.O. Box 6000
Cherry Hill, NJ 08034-6000
Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but may take up to 60 days for this process to be completed.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru dealer, you can access our website at
http://www.subaru.com and select “Find a Dealer”.
If you need additional assistance, please contact us directly:
• Telephone: 1-800-SUBARU3 (1-800-782-2783) Monday through Thursday between 8:30 a.m. and 7:00 p.m. EST and Friday between 10:30 a.m. and 5:00 p.m. EST.
• E-mail: Go to
http://www.subaru.com and select “Contact Us”.
• U.S. Postal mail: Write us at Subaru of America, Inc., Attn: CDS Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000.
Please contact us immediately if the dealer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to
http://www.safercar.gov if you believe the dealer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause.
Sincerely,
Subaru of America, Inc.