Unfortunately, it seems Isaac is more talk than action when it comes to deficiencies in the Xplore trailers. Not to justify it in any way, but maybe it should be expected because they are a relatively small company and controlled by one guy, who may be overworked and unable to fully understand the importance of maintaining the company reputation. I am not trying to excuse the problems or downplay them, and possibly understanding them does not make them OK. I've found some things wrong with mine that are unfortunate and they recently had a price increase that brought about no improvements that I know of. It seems each trailer I've had, had problems that were unexpected even thought I looked at each one carefully before buying. Each has had some design innovation that I liked. The Company philosophy also plays into the equation. Oliver is a great company, for instance, and Black Series is not so much. Those two companies seems to be much different than Nelson Industries. All three are innovative. Fortunately, for me, I have the time and ability to do a lot of work on any trailer I buy. And I like doing it. For anyone not in that kind of a position it is very important to look carefully before buying. Very important. The later frustration, from problems one cannot fix themselves is not worth the hassle. And it so often seems that people become experts only after they buy the trailers and see the problems, instead of becoming experts before buying. Do your research! A big part of that research is looking at the dealers. There are some I would absolutely never buy from and some I trust completely.
Another part of the story is intended use. If you want to explore dirt roads in the desert and stay off grid, don't buy an Airstream. If you want to travel the interstates and stay in organized campgrounds, don't buy a teardrop. If you want to take your dirtbikes, look at a toy hauler. If luxury is the main driver, consider a fifth wheel. If you only want to use it once a year, don't buy a new one. If you simply want to keep the rain off your head, or sleep out of the wind, it really doesn't matter what trailer you buy. If you want to go in the winter, look for good insulation and no pipes underneath. If you just want to go camping, but don't want to sleep on the ground, most any trailer will do. If you want all the luxuries of home, with no compromises, then you may want a 35' fifth wheel and a one ton truck to pull it, but you'll never get it to the kind of places that I want to go and you'll be staying at $70. per night RV parks with spaces that look like a parking lot. If you want to build your own, start out with a cargo trailer and build your own interior. If you are on an extreme budget, find an old sticky that your existing vehicle can tow, and get out there in the beautiful wild lands where the scenery is the reward. If you want to travel around the Country, don't worry so much about the luxury as you do about reliable systems and good towing manners. If you want to camp in the desert, look for good ground clearance and sensible plumbing underneath that will not get torn off on a rock. Before you go anywhere with a used trailer, make sure the roof is properly coated, not leaking, the wheel bearings are serviced, it has proper tires and the brakes work. Be sure the batteries are good and you know how to maintain them. Seriously consider lithium batteries. And if you want to be off-grid, get a solar system. A suitcase system is the simplest. A working fridge is a tremendous asset, but a quality Ice chest can work too. Take responsibility for the trailer and the trip. Being mad at your dealer or the factory poisons the experience. You will never have a good time if you are looking for someone to blame for your frustrations or trying to get things fixed on someone else's timeline. Camping is an optional experience. We don't have to do it. It has to be fun, or it's not worth it. Having a trailer means you have your own little cabin on wheels. It opens the door to a whole world of new experiences and the wonders or our beautiful Country. A trailer is unique in that you can stop anywhere and be in your own little home, out of the weather, with no setup. A rest area along the highway, a truck stop, on BLM land, out in the National Forest, a Walmart parking lot, a Cracker Barrel parking lot, or a State Park.
Try to be at least reasonably prepared. Bring some basic hand tools, a volt/ohm meter, polarity tester, tire tools with jack, a tire repair kit, 12 volt compressor and a couple of flashlights. Bring the things needed for comfort, such as enough propane, cookware, comfortable chair, outdoor table, blankets, coffeepot. Bring cases of drinking water, or be sure the water system is in good condition. Check your wheel bearing and tire temperatures at every fuel stop by feeling them with your hand. Don't base the tire condition on the amount of tread, but on the date code. Whenever possible, buy LT tires instead of ST tires. Be sure the trailer you pick is considerably lighter than the maximum towing weight your truck is rated for. Do not push the limits of your tow vehicle, or your safety will be compromized and your time towing will be stressful. It is always better to have more truck that you need.