I have lots of empathy for both sides here. Having been in the Overland trailer business since 2002 we have experienced just about every permutation of the struggles of production and doing everything we can to meet customers expectations. Let me just say the trailer business is a very hard one to be in, especially if you are just starting out. There are so many steps to the manufacturing process, all of which will go wrong if you stay in business long enough. Finding and keeping good staff is a challenge, and it’s frustrating when someone you trained and depend on leaves. Most Overland companies employ 10 - 12 people so when one person quits, one is sick, and one is on vacation it can have a huge impact on productivity, when you compare this to companies with 100 employees you can see how the odds are stacked against the small guys.
I also understand the business model where deposits fund builds. It about the only way to start a small company unless you have rich parents or luck out and find a bank that will lend you the money. When you tie the small number of employees, the funds, and the fact most people who start overland companies really don’t know how to run a business you can start to see that luck has a lot to do with success.
Happy customers are the key to successful small businesses, in fact any business. Adventure Trailers was lucky early on to have some good friends who were successful business people who offered us advice, they could see we were passionate about the industry and the product and these good people just gave us tidbits of business gold. Thank you so much to Scott Brady, Doug Hackney, Barry Andrews, James Roy, and others who’s names escape me, we couldn’t have done it without you.
Without these mentors we could easily have found ourselves in the same situation as Inka finds themselves in today. So I’d make a few suggestions.
Try and work out the differences
Refund the deposit if you can, but see if there is a way to work things out first
If you have manufacturing or financial expertise and you care about the Overland Industry send the owner of Inka an e mail and offer to help them for free. I would be happy to give some time of my own.
Communicate, in fact over communicate ( not my best quality but sound advice).
It would make me very happy if this matter could be worked out to everyone’s satisfaction.