I’m going into my 4th season with about 60-70 camp nights with my Phoenix and I can still say I happier than ever with my Phoenix purchase. My camper has been all over the Southwest where it has baked in 120 degree temps in the desert, frozen in the high Rockies on several occasions, drenched in rain, piled in snow, shaken on wash board roads, twisted like a pretzel off-road and I haven’t had any problems with mine. I feel mine probably experiences more off-road time than your average camper. The only problem I have had to date was about at the 9 month mark the water heater stopped working. I ran it up to Denver for Phoenix to look at where they found a component inside the water heater assembly had failed. You can’t blame them for a failure of a supplier’s component. They quickly repaired it under warranty with no issue.
Just recently I wanted to upgrade the stove top to a more modern stove/sink combo in order to free up counter space when not using the sink or the stove and I also wanted to have solar power added. I didn’t give it a second thought to take the camper back to Rob to make these changes to the camper. I have no issues with Phoenix nor am I associated with them. I am just another customer.
I feel it is a pity these forums pretty much bring out the most boisterous of people that never have anything good to say. Many of those that have posted here simply want to do is bash organizations in a public light as some kind of immature revenge tactic as a poor method of issue resolution. Notice you never see threads saying, hey….I love your stuff! No, human nature and the power of the internet is to only bring up complaints, not compliments no matter if it is a camper, lawn mower or cell phone. People will always complain more than compliment.
For anybody attending the Overland Expo this year is more than welcome to look over my camper, especially you 18seeds. I would love to meet your loud mouth and find out what makes you such an expert and critic of the RV industry but yet claims to be a business professional. Business professionals do not act the way you have carried yourself in this thread.
It would be a shame for a potential Phoenix customer to read through this kind of garbage and overlook Phoenix but I would hope most mature adults would see through all of this crap and do their own research. Hope to see you all at Expo!
