Runt, I have had good experiences with Phoenix when it comes to general items. Recently (last week) I inquired about the fact that the on demand water heater not working. I was concerned because the pipes had apparently frozen while it was back in Coloado. In short, I would get hot water for about two seconds, then nada. I emailed Rob and he checked his water heater and went through the settings. I am able to get hot water, so his instructions seemed to have worked. Will know more the next time I am out!--which will likely be at the Expo. :wings: