good morning, All. i just joined this forum.
my story goes like this. back in 2016 i started looking at overland trailers. found a nucamp tag boondock XL that i could afford. did several mods on it. was very happy with it.
I just bought a used Dweller 13 2022. i signed the deal and will pick it up this Saturday. can't wait. so i have a question.
the dealer is trying to sale me an extended warranty. not sure it will be worth the cost if the manufacture no longer makes the Dweller 13. (lol did not find that out till after i signed.)
there is some damage to the back panel that lifts up to make the roof of the slide out bed area. it has at some time buckled horizontally, (Thats how i found out that they no longer make that model). i called to see if i could get a back panel and what it would cost. and that answer was "we no longer carry that model" so hence the warranty question.
the door is not toast i can fix it and make some doublers to reinforce the buckle area.
I would not waste your money on the warranty ! The dealership is only as good as their supporting cast. Obi, is terrible at customer support, I am having issues with these clowns right now. Vincent ( owner) and Dustin ( his goon) have no idea how to run a business ! The dealership, I purchased my Obi from will not be selling Obi anymore. Bishes, Roa, are done as well, along with other dealerships across the country. Obi, should remove the dealerships from their website who are not dealing with them anymore. It is all the same reason. NO support after the sale from Obi. I contacted Bishes the other day in regards to a part. Once I said Obi, he chuckled. He said, he will see what he can do, but don't get your hopes up.
This site is a blessing ! It's really to bad Obi's customer service sucks ! All Obi is, is a middle man. All they do in their facility in Arizona, is Add a few things to the trailers to make them sales worthy. Other than that, they have no customer support, tech support, phone support or email support. Obi, tries to give the image of being a larger business than they really are. Their warehouse in Arizona, is pretty small. they have about 5 or six employees, Then Vincent ( Owner) his bff Dustin ( sales) and vincents's wife. Obi, had great potential, they have killed it with their lack of support. Keep in mind. When I was down in Arizona, Dustin was explaining to me their Info email, warranty email and all their phone options funnel down to Vincent. Obi, is just like the wizard of oz, with Vincent being the coward hiding behind the curtain. Obviously, I have no respect for their clown show, because they have no respect for their clients. Save your cheese and Cowboy, genderlt and the rest of this forums supporting cast well get you dialed in. Congrats, on your new rig !