STAY AWAY from ALCAN SPRING!!!!!!!!

[DreamingOfExpeditions]

Ok. Well that's the good news. Your talking to the right person.

Some more info if you don't mind. Did you pay with a credit card? I would start there. Even a branded debit card gives you some options. Keep that in your back pocket.

Do you have a specific contract that outlines warrantee info, the return policy etc? Get all this info and nail down your case.

When you talk to Bill is he adamant that "you should have called first"? A common tool in negotiations is to ask someone "If I had called first would you have fixed the springs?". If he answers point blank "yep" that's really his issue. Now if he hems and haws he's got something else going "well yeah maybe but.,...". It means there's a deeper block to resolve. At this point ask "what's the real issue to resolve". Ask point blank "how do we both get what we want, me the springs that work, ad you a satisfied customer". Ask lots of questions. Ask how your springs fit his policies. Keep asking questions. Don't demand. Always come from a point of understanding. Offer up a concession, maybe split the shipping?

In the meantime call your credit card company and tell them you have a dispute (I hope you used one). Tell them you haven't resolve it with the vendor and that you aren't tying to. Ask then what your options are as a credit card holder. I have an Amex gold. They'll replace them if I asked. Don't tell them to stop the charge yet.

If you have to you may have to tell Bill you intend to dispute the charges. It may get worse. You can also tell him there's a big debate on the number 1 overland board about his springs and you like to resolve it in a positive manner. But be warned negotiating like this can turn ugly. You can't put that crap back into the goose to to speak.

Maybe you've asked these questions I don't know but I suspect he's got something more going on.

 

[southpier]

this doesn't sound like a company i would be doing business with. and i think it's important to leave this thread and see how things pan out for the OP.

i had a cosmetic problem with a fabbed powdercoated bumper last year. it was scratched when i went to pick it up at the shipping company. i refused delivery, and the manufacturer took it back and made it right. second time came scratched again. same thing; manufacturer took it back, repaired it, and shipped it back. idaho to rhode island, three trips, the bumper had more miles on it than my truck at the time of installation. i will always do business with CBI Offroad. great product & service

 

[thedjjack]

Post is more then fair...The spring shop should fix the springs...That will cost them little and I would not order springs based on this.

When I did my three drive shafts over the phone...something went wrong and only 1 of three fit...

In the end the owner and I split towing my truck in (his friend towed it at basically cost) and the shop spent 4 hours making it right and did a bunch of extra work for free on the hoist...

They lost $$$ on the job...but we all walked away happy and I referred a few more friends and they did my last drive shafts mods (no problem)

Things happen when custom building...fix it move on

 

[alaskacreeker]

What I was trying to accomplish here were 3 things:

1) Show my experience with Alcan Spring and explain how they have no mercy on a paying customer
2) Collect feedback from the general 4 wheeling public
3) Hopefully Alcan Spring will see this board and fix the springs for me, even if I do have to pay all of the shipping again.

The owner stated that he would have fixed the springs for me, but since I sent them back without calling, he said he won't do anything for me. If he were to fix my springs, I would have a different opinion of Alcan. Maybe he will come around to doing this in the near future, before I have a friend pick up my bad springs.

alaskacreeker, Was this supposed to be written in past tense or are you talking about having a spare set of springs? (I remember that a “no-name” California spring shop did an excellent job on your current springs prior to your return home.)

Or are you hoping for some kind of refund at this time?

I understand the desire to warn “us” and I have no problem with a little venting after the bad experience you had.

Not trying to be a jerk here, I’m just confused at what your expectations are.
ON EDIT Let me re-state that as: I'm just confused as to what you are hoping to accomplish from here onwards.

 

[BIGdaddy]

What I was trying to accomplish here were 3 things:

1) Show my experience with Alcan Spring and explain how they have no mercy on a paying customer
2) Collect feedback from the general 4 wheeling public
3) Hopefully Alcan Spring will see this board and fix the springs for me, even if I do have to pay all of the shipping again.

The owner stated that he would have fixed the springs for me, but since I sent them back without calling, he said he won't do anything for me. If he were to fix my springs, I would have a different opinion of Alcan. Maybe he will come around to doing this in the near future, before I have a friend pick up my bad springs.

Can someone explain to me why this would have made the owner dig in his heels and not do the right thing? I mean, if you got a set of springs that were clearly your product and the owner emailed or called shortly before or after and said, "hey, I'm sending you a set of springs, they are sagging like crazy", what's the big deal?


I as the owner, might ask the person for a .pdf of their receipt and maybe a few jpgs of the springs installed, but having the springs back at my shop would prove to me that the customer isn't playing around and wants service.

Really wondering what the thinking might be here...

 

[David Harris]

Can someone explain to me why this would have made the owner dig in his heels and not do the right thing? I mean, if you got a set of springs that were clearly your product and the owner emailed or called shortly before or after and said, "hey, I'm sending you a set of springs, they are sagging like crazy", what's the big deal?


I as the owner, might ask the person for a .pdf of their receipt and maybe a few jpgs of the springs installed, but having the springs back at my shop would prove to me that the customer isn't playing around and wants service.

Really wondering what the thinking might be here...

I'm with you. From what I have read in this thread and over on the other forum, the owner of Alcan admits that the OP's story is all true as he gives it. His only reason for not fixing the springs is that the OP didn't call before sending them back. I don't get it. . .

 

[fifty]

I for one certainly hope Alcan fixes your springs, sends them back to you on their dime, with an apology.

 

[ExpoMike]

Reading this more and more, it sounds like Alcan screwed up and didn't get the right info as they should have and are using the "didn't call" as their way out of not taking responsibility for getting all the info for a very special build.

Sounds like time to call your credit card company. Good luck.

 

[4xdog]

This story just sounds like there are key details missing from it. Not having called first doesn't explain it. To the op -- good luck with your springs.

I'm with the previous posters who gave up on this thread -- it would seem the stated reasons for starting it have been beaten to death or are highly unlikely to lead to a different outome.

Don

 

[huntsonora]

This story just sounds like there are key details missing from it. Not having called first doesn't explain it. To the op -- good luck with your springs.

I'm with the previous posters who gave up on this thread -- it would seem the stated reasons for starting it have been beaten to death or are highly unlikely to lead to a different outome.

Don

There is always two sides to every story and normally somewhere in the middle lies the truth.

I would hope that Alcan would respond with why they won't fix the springs. Seems like there has to be another reason but who knows.

I am thinking about new springs for my Dodge so I am looking forward to seeing how this plays out. Alcan was, and still is, at the top of my list but will wait for this to be resolved or to hear a better explanation that "should have called first". If true that's ridiculous

 

[AeroNautiCal]

...Always come from a point of understanding.... You can also tell him there's a big debate on the number 1 overland board about his springs and you like to resolve it in a positive manner. But be warned negotiating like this can turn ugly. You can't put that crap back into the goose to to speak.

The OP didn't make his first post from a point of understanding, he did it to attack Alcan, using "the number 1 overland board".

And in as far from "a positive manner" as it's possible to get!

The OP ensured that it would "turn ugly" by making his first post in the manner that he did, and it comes as no surprise that he's repeated it on other forums too.

A first time poster, launching an attack against Alcan, for the sole purpose of getting his own way, using the board as his vehicle to do so.

 

[jronwood]

Alaska,

Sorry for your hassle. One note that in the end got/gets no current attention is the "dually option" for your rig. I too have had friends with Yota duallys, and it may help you get more out of your rig. The obvious "wanting a solution" to your spring dilema aside. Your rig is cool, and fits your purpose well from what I see. Once this passes look into a rearend swap to get you safer on the road. Imagine blowing one of the rear singles whilest driving. Just like my enduro bike makes me nervous while driving on only two tires (blew one during decleration after doing 90 mph), it could help you in several areas.

Jronwood

 

[Jakes01234]

everyone buying all this stuff online sounds like such a headache.. ill stick to my local places for things like this..
hope this gets straightened out.. i am a business owner and could never do this to a paying customer.
If i get parts back without a call thats not a problem i just contact the buyer and fix the issue...
i hope this gets situated..
good luck

 

[rxinhed]

One note that in the end got/gets no current attention is the "dually option" for your rig. I too have had friends with Yota duallys, and it may help you get more out of your rig.

I and one other mentioned this and were ignored. I am un-suscribing from this thread now due to devolvement.

 

[Mountainhound]

alaskacreeker, Thank you for the reply. Please see my comments below:

Understood and accomplished


Obvious perhaps but missed this part


You might be in for another "lesson" on this one.


People have their own reasons for doing things, (my reference to the "other side of the story") sometimes it has nothing to do with the current issue. Why you still want the springs fixed I don't know. Perhaps I misread the earlier posts as up until now I thought this was all behind you.
In any event best of luck with it.

If it were me the reason would be simply I paid you gave me what didn't work and I want what I paid for period.......................

The OP didn't make his first post from a point of understanding, he did it to attack Alcan, using "the number 1 overland board".

And in as far from "a positive manner" as it's possible to get!

The OP ensured that it would "turn ugly" by making his first post in the manner that he did, and it comes as no surprise that he's repeated it on other forums too.

A first time poster, launching an attack against Alcan, for the sole purpose of getting his own way, using the board as his vehicle to do so.

I find it funny how everyone talks about it being his first post. Just how many post do you need to have to get on any forum to say hey these scumbags took my money sent me crap and now wont do squat about it because in my anger I sent there crap back and didn't give them a call first???????????? I say crap, to all the calling out of him for his post and to alcan for there shody business practices. And to be honest this isn't the only thread on the net about there springs that aren't what they should be, everything from what op got to oh sagging within a very short time. Dont ask for the threads because I dont have them only from my memory last year when was looking for springs for a tacoma. Needless to say I didn't get springs from them and after this probably never will for anything.