jonharis
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Hey Expo. Im going to Echo (well repost my thoughts from another lively discussion). I have spoken personally to Alcan about this. And to the poster above, I think these threads have done nothing but strengths the opinion that Alcan is a stand up vendor that takes care of their customers and delivers a quality product.
"I want to post up my experiences with Alcan Spring.
I live less than a mile from their shop and have purchased items from them several times over the years. They have always had great service and are very knowledgeable and professional. Their leav springs are widely used locally by farmers, ranchers, the Oil and Gas industry and offroaders. They sell tons of springs for heavy trailers and vehicles alike. They have a very good reputation and it's frustrating when someone comes on a forum bashing them when it sounds like they don't have there information straight or didn't do their research and communicate properly. Now when you google Alcan Spring, your thread is the second thing that comes up in the results.
I'm sorry that you are having issues but I think there is more to the story than we are hearing. I have made several purchases that did not come out as intended and each time I've called or shown (photos are worth a lot more than words) the provider the issue and it has been corrected. Like people above have stated, you really handled this poorly."
and then.
"This DECISION was your CHOICE to end Alcan's responsibility to fix the problem. It's time to Own the problem as yours and drop it. Yes it sucks, but hopefully it will be a life lesson for you and others that you will come to value some day. Good luck with your journey.
/Thread"
"I want to post up my experiences with Alcan Spring.
I live less than a mile from their shop and have purchased items from them several times over the years. They have always had great service and are very knowledgeable and professional. Their leav springs are widely used locally by farmers, ranchers, the Oil and Gas industry and offroaders. They sell tons of springs for heavy trailers and vehicles alike. They have a very good reputation and it's frustrating when someone comes on a forum bashing them when it sounds like they don't have there information straight or didn't do their research and communicate properly. Now when you google Alcan Spring, your thread is the second thing that comes up in the results.
I'm sorry that you are having issues but I think there is more to the story than we are hearing. I have made several purchases that did not come out as intended and each time I've called or shown (photos are worth a lot more than words) the provider the issue and it has been corrected. Like people above have stated, you really handled this poorly."
and then.
"This DECISION was your CHOICE to end Alcan's responsibility to fix the problem. It's time to Own the problem as yours and drop it. Yes it sucks, but hopefully it will be a life lesson for you and others that you will come to value some day. Good luck with your journey.
/Thread"