Thanks guys! That service you describe is precisely what attracted me to Tepui in the first place when I was purchasing my own tent (long before I even considered selling them). When I considered selling the tents it came down to two things, the Tepui tents were the best tents on the market and I wanted to sell the best, and they had the best service and I wanted to keep that reputation going. The "post-sale" service is one of the aspects I take very seriously. Too often I have had utterly poor service after purchasing an item. It's the attitude of once they have your money, you're dead to them. I can't always work things out perfectly, but I sure try to do everything I can. Fortunately the post-sale issues aren't common (at least for warranty items), but it is common for people to have questions as they get used to using the tents and learning how they work best. In either case, please feel free to contact me and I'll do everything I can to help out. Many of you have my phone number and I'm checking in here daily, even on weekends so I'll get you a quick response.
Again, thanks for the kind words guys. The tents are all looking sweet!