The Dometic CFX3 Mega Thread

[tex99999]

Woohoo... Just ordered my CFX3 55IM today! Can't wait to put it to work. I guess I'm an overlander now... No more wheeling and camping for me! It's overlanding all the way! ?

Good Luck with that lol

 

[Lostsheep]

My fridge is still dead… $1200 boat anchor

 

[rv8flyboy]

The display on my '21 CFX3-45 is now displaying in Martian font, how difficult is it to replace the display?

Cheers!

 

[Motomax]

Looking at the 75DZ, how accurate is the 18.58” height? My slide opening is right around 18.5” in height from the top of the platform, does the cooler have removable pads on the bottom? I was not able to find a picture of the bottom.

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[Lostsheep]

Looking at the 75DZ, how accurate is the 18.58” height? My slide opening is right around 18.5” in height from the top of the platform, does the cooler have removable pads on the bottom? I was not able to find a picture of the bottom.

​

I’ll measure mine for you but I highly suggest you read this thread about the number of people who have had problems with their dometic.

I don’t expect any product to be problem free, but for what these things cost I do expect customer support.

I have a $1200 boat anchor and Dometic has basically told me to kick rocks.

 

[brices123]

From what I've learned, there is a new version planned for release sometime in June. In the meantime, I'll send you a private message and get you connected with someone who might be able to help out with the connection issues you are having

DOMETIC
mobile living made easy
shop.dometic.com

The contact(s) you gave me for Dometic support are either no longer with Dometic or are not responding.
Can you offer any help?
I still cannot connect to my CFX3 55im.

Thank you.

 

[Motomax]

I’ll measure mine for you but I highly suggest you read this thread about the number of people who have had problems with their dometic.

I don’t expect any product to be problem free, but for what these things cost I do expect customer support.

I have a $1200 boat anchor and Dometic has basically told me to kick rocks.

You’re probably right. Their website product pictures show two different pictures with completely different dimensions. I sent messages to multiple emails asking for clarification and never got a single response lol.

 

[Dometic]

The contact(s) you gave me for Dometic support are either no longer with Dometic or are not responding.
Can you offer any help?
I still cannot connect to my CFX3 55im.

Thank you.

Sending you a private message

DOMETIC
mobile living made easy
shop.dometic.com

 

[ironklad]

@Dometic Can you tell us what the plans are for updating the Mobile Cooling app? The iOS (iPhone) version 2.0.10 has not been updated in over three months and still does not work (for a lot of us).
I have a CFX3 55IM and I am unable to connect the Mobile Cooling app to the fridge. I have tried the hard reset, the 619 app reset and other suggestions, and I still cannot connect.
My CFX3 55IM still works fine, I just cannot check it remotely.

Thank you.

I have the same issue, CFX3 55IM, had it for years with app/bluetooth working and the other day after not using it for awhile discovered the app no longer connecting to the fridge, uninstalled/reinstalled/etc... and nothing I do allows the app to connect to the fridge. Other than that the fridge is working correctly. I just created a ticket with Dometic, will see if they have advice.

 

[Lostsheep]

Has any single person here who was sent a private message actually gotten a resolution?

My private message went nowhere. I’m trying very hard to be polite and to remain factual but I’m beginning to feel deliberately misled AGAIN.

 

[Kiwibru]

There are probably a lot more Dometic frigs out there working fine and we never hear about that fact. And at least Dometic has a presence here, trying to give some image of assistance. (Whether that is working or not I don't know, neve had any issues...so far). If the company was smart they would engage even more and provide some actual resolution to failed units and the owners of said. That would go a long way towards being a reliable company with product support that builds a positive relationship with buyers and end users. The product is only as good as they make it and providing post - sales support is the most valuable brand building action they can take, even if it means doing something post warranty period that fixes the frig and owner relationship.

 

[HWY395ghost]

Has any single person here who was sent a private message actually gotten a resolution?

My private message went nowhere. I’m trying very hard to be polite and to remain factual but I’m beginning to feel deliberately misled AGAIN.

Yes. It took indisputable data. I first tried using a "local" authorized service center with no luck. It was incredibly frustrating; I saw some of the email exchange between the authorized service center and Dometic and it was childish and pathetic. There are no other words to describe the service center other than unqualified and ignorant. I plan on posting a write up of my experience when I have a cooler head. It will detail the strategy I used to make my case to Dometic. Hang in there, stay the course.

 

[HWY395ghost]

There are probably a lot more Dometic frigs out there working fine and we never hear about that fact. And at least Dometic has a presence here, trying to give some image of assistance.

100% agree. It's most appreciated. If it wasn't for their presence, my issue/unit return would have never happened.