newmexflippacker
New member
I must say that I am thrilled to have a Flip Pac, but if your in the market to buy one, be ready for horrendous customer service...I guess a great deal of the reason is that the Flip Pac part of business is only a small portion of what they do...when I was there...there was a huge warehouse..manufacturing other stuff. Their stock answer...No not theirs but FRP employee Diana's stock answer is "its on back order" so be ready. I lucked out and found/purchased my used flip pac from one of their dealers in Phoenix...He told us it was his personal flip pac, which was sitting in his showroom when we got there...for a very good price for a flip pac with minimal wear, he installed it wired the lights for us...it was a perfect install job I must say...we planned a trip to California around the install. So the next day, when arriving at Flip Pac in Riverside, California purpose being to meet the people that make them, was shocked to discover that the dealer had blatantly lied about the Flip Pac being his. I was in an awkward position thats for sure...I just said "hey I did a cash transaction with one of your authorized dealers (which he was)...thats all I know" The owner of FRP sales was there and laughed it off and told me not to worry about it....so..I lucked out...the story was, my Flip Pac was a demo that was used like somewhere in the midwest...it went back to the Riverside, California location for new tent, new paintjob etc...and then went to the dealer in Phoenix...no matter what, the dealer was slimey to give us this big story about having to check with his wife first to make sure he could sell it...he even said that she probably would say no!....guess he was just desperate for money. One more thing about Diana, who only works for the owner, she is not an owner in any way, shape or form...I had to go back to California one year later because my father had passed away. So I called as I left New Mexico telling her I wanted to purchase a rain fly while there...she promised me that they would have one before I left California two weeks later...so, two weeks later, I stopped by there on the way back to New Mexico...she again gave me some typical song and dance...really wasn't in the mood because of my dad dying and all....so I just said.."Diana..please call me just as soon as they come in so we can have one shipped to us"...she promised to my face that she would....never heard from them again.....just listing this so I can give an example of their extreme lack of concern...they don't "get" good customer service...but their product is awesome...so you just have to deal with the BS or find a used one elsewhere in good shape.
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