Perfect outlook. **** happens, even to the best of companies, so I don't get too hot over that. What really matters is how it's handled when it does go south. A lot of places would have played the "box it up, send it back, and we'll ship out another one when the wrong one gets here" or " we'll put a hold on your credit card for the new one till the old one gets back", or some variation. As a retail business, sometimes sucking it up and eating one will earn you 4 more via word of mouth good will. I live about 35 minutes from Summit. It's like Candy Land for gear heads in there, and I've never been treated bad.