Toyota extends rust warranty on 1995-2000 Tacoma
- Thread starter p1michaud
- Start date
Before I bought mine about six months ago the previous owner handed me a slip the "proved" the frame would outlast until 2010. He took it in after getting a noticed in the mail to get it inspected. It passed, and I looked before purchase and the underbody is still in great shape.
Cobra69
Observer
Its Official Toyota has Included the 2001-2004 Tacomas in the rust issue........they will be restoring/fixing the frames of those who pass inspection and those who fail will be getting a new frame........Mine passed today and will be going in for frame restoration/protection in mid january......
Below was copied from Tacoma Worlds thread on the rust issue:
Tacoma Rust Program
--------------------------------------------------------------------------------
We at Toyota Motor Sales, USA, Inc. have noticed a recent increase in dialog concerning 2001 – 2004 Tacoma with perforated frames. I’d like to let you know our plans and hopefully answer most of your questions.
Owners of 2001 – 2004 Tacomas have begun to receive letters informing them of a Customer Support Program for frame perforation caused by rust. This warranty extension will be offered for a period of 15 years, five times the original coverage, with no mileage limitation from the vehicle's in-service date, for this specific condition; some conditions apply and these are explained in the Owner Letters.
We have gone to great lengths to fortify the integrity of this extraordinary program. Here are some details of the program and what we have done to prepare for this event.
Based on our experience with the 1995 – 2000 Tacoma, we were able to determine that greater than 97% of the perforated frames came from twenty specific Mid-Western and North-Eastern states where road salt use is prevalent.
Owners in these twenty states will have until October 31, 2010 to visit their local dealer for an inspection and application of a corrosion-resistant treatment process in order for the extended warranty to be applied to their vehicle. Toyota is currently preparing the dealerships in these specific twenty states to apply the corrosion-resistant treatment. Customers will receive a letter from us when dealer preparations are complete. Further details and limitations will be provided in the owner letter. Owners in the other thirty states do not need to take action for the extended warranty to be applied .
We encourage owners to wait until they receive their letters to ensure the dealer has ample time to spend with their vehicle.
If the frame is confirmed by the dealer to be perforated, it will be repaired. Obviously, this new program is different compared to the earlier model Tacoma and here’s why.
When we announced the 1995 – 2000 Tacoma program, frame repair was not an option for us or our customers. At the time, we no longer manufactured frames for many variations of these vehicles. In the case of 2001 – 2004 Tacoma, replacement frames are still in production.
To develop this new program, engineers here in Los Angeles, working with Toyota engineers from Japan, created a more comprehensive and less intrusive disassembly and reassembly process with built-in quality. In doing so, they identified all of the major and ancillary parts needed to complete the repair.
Along with a frame, dealers will receive kits that include all the necessary nuts, bolts, washers, clips, mounts, etc. Additionally, they will replace specific major components like leaf springs and lower control arms as necessary. They won’t replace mufflers, brakes and other wear items as part of the program. However, if the owner wants these parts replaced, we provide the opportunity for them to take advantage of labor savings.
We are confident with the unprecedented steps taken with both programs to minimize the inconvenience of our customers and to protect the value of their vehicles. It is our intention to deliver on the “total ownership experience” and to maintain loyal Toyota customers.
We sincerely appreciate the active interest in Toyota as a brand and specifically Tacoma apparent in the TacomaWorld.com site. It’s enthusiasts like you that remind us every day of our responsibilities and commitment to your satisfaction.
If you have any concerns with your Tacoma or other Toyota vehicle, please call our toll-free help number at 1-800-331-4331. Thank you.
Brian R. Lyons
Safety and Quality Communications
Toyota Motor Sales USA
Below was copied from Tacoma Worlds thread on the rust issue:
Tacoma Rust Program
--------------------------------------------------------------------------------
We at Toyota Motor Sales, USA, Inc. have noticed a recent increase in dialog concerning 2001 – 2004 Tacoma with perforated frames. I’d like to let you know our plans and hopefully answer most of your questions.
Owners of 2001 – 2004 Tacomas have begun to receive letters informing them of a Customer Support Program for frame perforation caused by rust. This warranty extension will be offered for a period of 15 years, five times the original coverage, with no mileage limitation from the vehicle's in-service date, for this specific condition; some conditions apply and these are explained in the Owner Letters.
We have gone to great lengths to fortify the integrity of this extraordinary program. Here are some details of the program and what we have done to prepare for this event.
Based on our experience with the 1995 – 2000 Tacoma, we were able to determine that greater than 97% of the perforated frames came from twenty specific Mid-Western and North-Eastern states where road salt use is prevalent.
Owners in these twenty states will have until October 31, 2010 to visit their local dealer for an inspection and application of a corrosion-resistant treatment process in order for the extended warranty to be applied to their vehicle. Toyota is currently preparing the dealerships in these specific twenty states to apply the corrosion-resistant treatment. Customers will receive a letter from us when dealer preparations are complete. Further details and limitations will be provided in the owner letter. Owners in the other thirty states do not need to take action for the extended warranty to be applied .
We encourage owners to wait until they receive their letters to ensure the dealer has ample time to spend with their vehicle.
If the frame is confirmed by the dealer to be perforated, it will be repaired. Obviously, this new program is different compared to the earlier model Tacoma and here’s why.
When we announced the 1995 – 2000 Tacoma program, frame repair was not an option for us or our customers. At the time, we no longer manufactured frames for many variations of these vehicles. In the case of 2001 – 2004 Tacoma, replacement frames are still in production.
To develop this new program, engineers here in Los Angeles, working with Toyota engineers from Japan, created a more comprehensive and less intrusive disassembly and reassembly process with built-in quality. In doing so, they identified all of the major and ancillary parts needed to complete the repair.
Along with a frame, dealers will receive kits that include all the necessary nuts, bolts, washers, clips, mounts, etc. Additionally, they will replace specific major components like leaf springs and lower control arms as necessary. They won’t replace mufflers, brakes and other wear items as part of the program. However, if the owner wants these parts replaced, we provide the opportunity for them to take advantage of labor savings.
We are confident with the unprecedented steps taken with both programs to minimize the inconvenience of our customers and to protect the value of their vehicles. It is our intention to deliver on the “total ownership experience” and to maintain loyal Toyota customers.
We sincerely appreciate the active interest in Toyota as a brand and specifically Tacoma apparent in the TacomaWorld.com site. It’s enthusiasts like you that remind us every day of our responsibilities and commitment to your satisfaction.
If you have any concerns with your Tacoma or other Toyota vehicle, please call our toll-free help number at 1-800-331-4331. Thank you.
Brian R. Lyons
Safety and Quality Communications
Toyota Motor Sales USA
cruiseroutfit
Well-known member
Wow, just wow. On one hand I am completely impressed with Toyotas willingness to handle this issue above and beyond their warranty period. Then again on the other hand I'm amazed they won't do the same for the FJC fender issue? While one can say "improper use" could lead to the fender rip. Failure to clean your vehicle can lead to massive corrosion issues no?
cruiseroutfit
Well-known member
Cobra69 said:
I'm well aware of the differences as I've followed both situations as they've unfolded. Regardless I'm still shocked Toyota is voluntarily inspecting and recalling thousands and thousands of Tacomas while they deny anything was ever wrong with the FJC. Different issue yes, different response by Toyota, absolutely.
I've got a 04' DC so I'll be interested to see what happens.
Cackalak Han
Explorer
Anybody have the list of the "Midwestern" and "Northeastern" 20 states that's mentioned above? I know my state is not one of them, but just curious.
I've tried to spray my underside down after every snow storm, so hopefully my frame is in good shape. Really don't want to go look for another truck, because this Tacoma's perfect for me.
I've tried to spray my underside down after every snow storm, so hopefully my frame is in good shape. Really don't want to go look for another truck, because this Tacoma's perfect for me.
Cobra69
Observer
My truck is going in to the dealer in about 3 weeks to have the restore done to it..........they are waiting on the kit to arrive. the dealer did say that the treatment includes a two part military paint/epoxy coating. I'll let you know exactly what has been done with pics after its done.
AmericaOverland
Explorer
One thing I did not see mentioned in this entire thread is the steel used to make these frames - where was the metal sourced from?