You "wore out" a Filson bag. Please explain.
I have a field bag, brief case and shot shell bag. All approaching 15 years old. They look like hell but I can't imagine them ever "wearing out". If it's just a busted zip or broken strap, send it to Filson.
At 15 years I thought mine was getting ruff but at 21 it's done. The material on the sides of the zipper wore threw in a few places and the bottom is thread bear with holes. I sent a nice letter to Filson along with the bag just asking to fix the hole in the bottom and sew in a new main zipper. To my disappointment I got this letter:
Thank you for your recent order with Filson.
We wanted to let you know that, according to the Repairs Department, the zipper on following item cannot be repaired and the bag cannot be replaced because it is discontinued:
Extra Large Outfitter Bag (Style # 239) in Tan
They have provided the options of returning the item back to you as it is, or replacing it with a new item of a different style, or issuing you an Online Gift Certificate in the amount of $440.00.
Please let us know how you would like the Repairs Department to proceed by replying to this email or calling in to our Customer Service Center. We are available weekdays from 6am to 6pm, Saturday from 7am - 4pm Pacific Time at 1-800-624-0201.
Sincerely,
Chriz D.S.
Customer Service
That's a drag! Not because it wore out and they are returning my money but I need that bag for my occupation. My dirty service manuals fit in that bottom compartment. And the size and height of the handle is just the right size to ride on my large roll around pelican. The pelicans wear out as well but they send me parts. Personally after 20 years I'd like the old bag repaired and I know they could do it. I'm going to ask again but if not what non roller bag would you get with the money?