I really want to like the new Defender. It is, among vehicle offerings for remote touring in the U.S., unique in its combination of payload and off road capability. I can tolerate styling that I dislike, and trust the suspension, though not live axle, has been engineered to work well enough. But for purposes of remote touring and not being left stranded, Land Rover's bottom-of-the-barrel dependability ranking is, for me, disqualifying. They really need to fix that in order to be taken seriously in this segment.
If you dig into these, you'll notice that this rating is for "all problem reports per 100 vehicles." If you read about how they rate them, these are the categories:
Exterior
Features/Controls/Displays
Seats
Interior
The Driving Experience
Audio/Communication/Entertainment/Navigation
HVAC
Engine/Transmission
and,
- The makes and models that are most trouble-free
How vehicle problems experienced compare with owners’ expectations
- The influence of problems on owners’ overall satisfaction with their vehicle
- The types of problems owners consider most bothersome
- Problems that have the greatest negative impact on loyalty
- Major components that are replaced during the first 3 years of ownership
- Diagnostic problem detail to help understand where and under which conditions problems may occur
Of all of these, the only objective measures are actual failure counts of mechanical items. Everything else is subjective. So when you get a new buyer of a $135,000 Full Fat Range Rover and they're annoyed that their delicate be-Rolexed wrist had to reach out twice to tap the infotainment display to get it to do something that it should have done telepathically, they call the dealer and have them come and pick it up to "fix" it.
Let's look at the detailed ratings for 2019:
See the winners of 2019 Dependability. Ratings are based on verified vehicle owners. J.D. Power has the world's most trusted consumer ratings.
www.jdpower.com
You'll notice that the Discovery 5 hasn't been rated yet (2020 will be its first year), the LR4 was not rated for quality and reliability, and the Range Rover Sport, which loans its platform and mechanicals to the Discovery is rated higher than 2 Volvo models and the Acura MDX (a Honda product!) as well as the LR4. The quality and reliability measure includes "controls or features which are difficult to understand or operate" in addition to actual failures.
For comparison, here's how Jeep Wrangler fares:
See the winners of 2019 Dependability. Ratings are based on verified vehicle owners. J.D. Power has the world's most trusted consumer ratings.
www.jdpower.com
Dead ************** last and far lower than Land Rover in quality and reliability score. Huh.
EDIT: I'll also leave this here:
https://jalopnik.com/stop-sale-issued-for-certain-2020-jeep-gladiators-over-1838067116, "Trucks involved in the recall could experience a driveshaft fracture, courtesy of some grease left off during assembly." Oh, that's nice. But they're field-repairable, right?
What about the Grand Cherokee?
See the winners of 2019 Dependability. Ratings are based on verified vehicle owners. J.D. Power has the world's most trusted consumer ratings.
www.jdpower.com
Middle of the pack and a little better than the RRS...but not by much, and the ratings in the entire Premium Midsize SUV and Midsize SUV categories are all within a few points of each other - in other words, they're all about the same.
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