Expedition One Rear Bumper

[Kingsize24]

Send me an email sales@expeditionone.biz

If you got a warranty, we will honor it. If you didn't that is a different story. FYI powder-coating prep does not always leave the surface "etched". More commonly a phosphate solution is used as the final cleaning step before out-gasing (pre-bake)

Also like stated above in our Warranty policy, if it was chipping out of the box we would have honored that as a warranty. That is something we would have taken care of.

I'll send you an email.

Did it for 7 and half years when I was younger. Every surface you coat HAS to be etched. There are multiple steps, blasting (media dependant), outgassing, static neutralizing, washing, on and on. If it is not etched, it will not stick, you can bet **************** on that.

Notice the etching on the back of the machined face. This surface will not allow you to chip the surface at a corner even if you pick it, ever.

 

[Explorerinil]

Powder coating like painting is all in the prep!

Your 100% correct! All my powder coated carli stuff under my truck still looks brand new after you clean the mud off... that’s after 40k of mud, gravel roads and rutted up far access trails. On top of that my aev front bumper looks perfect and my white knuckle rock sliders look perfect, even after having gravel and road debris sprayed on them from my tires and having people use them as a step. I have stood on them when they are covered in caked on sand and turn my foot grinding sand in the powder coat... still look great.

 

[Expedition One]

We

I'll send you an email.

Did it for 7 and half years when I was younger. Every surface you coat HAS to be etched. There are multiple steps, blasting (media dependant), outgassing, static neutralizing, washing, on and on. If it is not etched, it will not stick, you can bet **************** on that.

Notice the etching on the back of the machined face. This surface will not allow you to chip the surface at a corner even if you pick it, ever.

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We are having a miscommunication here. My understanding of "etched" was something else entirely. We do the body prep such as grinding and a final sand in house.

We can argue powder coat all day and by the end be on the same page, or we can address what I can possibly fix.

I have posted our warranty policy and that's about the best I can explain our side of the process.

I'm looking forward to working with you through email to get more personal details and see what I can do to help you out with the issue you have.

Jace Randolph
Expedition One

 

[Explorerinil]

You should pull the bumper off the market until you get your bugs worked out and have a properly working product.

 

[Kingsize24]

Big difference between above and this. Every inside lip on my bumper is shiney with zero prep. It also has spots where there wasn't even enough coating on the swing arms to cover the part but barely. So it chipped off in multiple places on the swing arms and behind the main bumper. Of course every leading edge was shiney and smooth as well. All the chips you see is where the powder coating was simply flaking off.

 

[Expedition One]

BTW I have left the office and I am continuing this conversation from my phone, please forgive any grammar or format mistakes.

Jace Randolph
Expedition One

 

[Expedition One]

You should pull the bumper off the market until you get your bugs worked out and have a properly working product.

Curious what you mean there. Our bumper works just fine. Looks like we have a powder coating issue which could be any product.

 

[Expedition One]

Big difference between above and this. Every inside lip on my bumper is shiney with zero prep. It also has spots where there wasn't even enough coating on the swing arms to cover the part but barely. So it chipped off in multiple places on the swing arms and behind the main bumper. Of course every leading edge was shiney and smooth as well. All the chips you see is where the powder coating was simply flaking off.

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Send those pictures in an email. Ill get details and figure out what I can do.

 

[Explorerinil]

Curious what you mean there. Our bumper works just fine. Looks like we have a powder coating issue which could be any product.

Back up sensors that do not work, license plate lights that don’t work right, poorly prepped powder coat that is failing out of the box... those are the main issues I remember back from the last time this thread was going... anyone else care to help me with any I missed?

 

[txflyyaker]

King, its obvious from those pictures that the metal has NOT been properly prepped.

 

[Kingsize24]

And an LED problem, and a non plug and play wiring issue, and a backup sensor problem, and a license plate problem with no offset mounts to clear the two bolts, and a license plate opening size problem, a coating problem, etc etc. This list keeps going. You have a damn good base, but you guys need to hammer out the details to have a proper product offering that doesn't cause people to have to fix minor annoyances throughout the install process.

 

[Expedition One]

Back up sensors that do not work, license plate lights that don’t work right, poorly prepped powder coat that is failing out of the box... those are the main issues I remember back from the last time this thread was going... anyone else care to help me with any I missed?

Ooooh. I covered those in the first post I made today! Currently I am working on a powder coat issue, that if I get some much needed private details from our customer I can work on a solution. I have also requested feedback on License plate lights issues that we have not come across ( I posted pictures of our in house RAM with them installed and working properly) the backup sensors I need more info on as well, as our in house vehicle seems to be working well, not perfect, but as explained above unless we produce and exact replica of the stock bumper its unavoidable.

Anything else that I missed?

Jace Randolph
Expedition One

 

[txflyyaker]

Backup sensor mounts have a specific orientation, inner and outer have different angles. Mounts have different part numbers from Mopar.

 

[Kingsize24]

Backup sensor mounts have a specific orientation, inner and outer have different angles. Mounts have different part numbers from Mopar.

They didn't do any research during the design phase, that is why they have no clue. All this stuff should have been remidied in design and demonstration.

 

[Expedition One]

Backup sensor mounts have a specific orientation, inner and outer have different angles. Mounts have different part numbers from Mopar.

Yes, they have different part numbers, and yes according to the manufacturer they are calibrated at a specific orientation. However, parking assist sensors use high frequency sound waves emitted in pulses in a cone shape. It is collision guidance, by distance, not by shape. So sound being emitted in a cone shape allows for the sensors to be upside down with little to no affect. What does affect the sensors most commonly, is improper installation into the housing or"clip". We can troubleshoot most sensors over the phone or through email, and do it quite often. My statement was that they will never be exactly as they are from the factory do to the calibration of the sensors inside a stock bumper.

Jace Randolph
Expedition One