Expedition One Rear Bumper

[Expedition One]

They didn't do any research during the design phase, that is why they have no clue. All this stuff should have been remidied in design and demonstration.

Again, I will reference the in-house RAM we did the prototyping and test fit on, that doesn't have any of these issues.

What seems to be happening, is someone just wants to argue and have a good time doing so. I will gladly respond to any feedback that helps me to fix the problems at hand. I have given my phone number, and my email. The customers that are having these issues are more than welcome to reach out to me either way, and I will do my best to help resolve any problems regarding our products.

If you want a solution, I am offering one.

Jace Randolph
Expedition One

 

[Kingsize24]

And again I will reference the multiple out-of-house RAMS that do have many of these issues, but you you and your company are too defensive to listen. HENCE THE EXISTENCE OF THIS THREAD. I personally could fix every problem this bumper has in a half a day at your shop with someome willing to open their ears and shut their mouth.

Again, I will reference the in-house RAM we did the prototyping and test fit on, that doesn't have any of these issues.

 

[Expedition One]

And again I will reference the multiple out-of-house RAMS that do have many of these issues, but you you and your company are too defensive to listen. HENCE THE EXISTENCE OF THIS THREAD. I personally could fix every problem this bumper has in a half a day at your shop with someome willing to open their ears and shut their mouth.

I have repeatedly offered assistance and troubleshooting. I have repeatedly handed out my phone number and email. I have repeatedly asked for feedback. I have done everything I can to help get a solution. I still have an empty email inbox. I have no feedback on what sensors are actually doing
(they just don't work). I am waiting for part numbers so I can attempt to replicate a license plate lighting issue.

The only thing I haven't done is send you an invite to our shop to fix the problems I am reaching out to fix.

We didn't just design a bumper in cad, cut it, weld it and ship it out. We spent months designing, redesigning, and test fitting a product. We had issues with the product during the test phase, which is why there is a test phase. We worked out the kinks we could with the vehicle we had. I am now asking for feedback, so I can resolve customer issues, and all I am getting is push back.

Again, I have offered a solution. I want to help. Let me.

Here is my email again, sales@expeditionone.biz

Jace Randolph
Expedition One

 

[Kingsize24]

I will email you, no issue there, but these issues need to be aired out openly. It stinks too bad for this to be done closed casket.

And "test phase" should not be "tested" with peoples hard earned cash. That is piss poor.

Also and finally, it is finally NOW that anyone is responding. Had this been done 9 months ago, this "pushback" would not be as great.

 

[Expedition One]

I will email you, no issue there, but these issues need to be aired out openly. It stinks too bad for this to be done closed casket.

And "test phase" should not be "tested" with peoples hard earned cash. That is piss poor.

Also and finally, it is finally NOW that anyone is responding. Had this been done 9 months ago, this "pushback" would not be as great.

I do not mind talking about and helping with solutions in the open. I am not asking for that to happen, I need your info so I can look up your order, and see if there is a solution we can come to. If your bumper out of the box had powder coating issues, I want to fix that problem.

We do NOT use peoples hard earned cash for a "test phase". We try and deliver a complete product. Again, we test fit and prototype for months before we put our products up for sale. That does not mean we catch every single issue that could be had, that's what feedback is for. We have in the past stopped all production on bumpers for unforeseen problems that came from factory variances within the brand, and that hurt. We are a small company trying to make some big, new products that you can depend on. We need feedback to fix issues we either didn't encounter, or didn't imagine.

I am asking for help, and feedback, so I can help.

As far as 9 months ago, I gave my best and only explanation of why that happened. I am here now, and I will continue to support our product the best I can.

Jace Randolph
Expedition One

 

[txflyyaker]

Send an invite to customers with problems is an awesome idea.

 

[Expedition One]

Send an invite to customers with problems is an awesome idea.

Our address is public and listed. Make an appointment and bring your vehicle all the way from Texas. We would be glad to help out.

Jace Randolph
Expedition One

 

[chet6.7]

I apologize for how everything happened. I would like to point out some specifics regarding your order.

1) You ordered in June, changed your order in July, and still received your bumper in September. We rushed, we got it to you.
2) Please email or call me with some of the issues you're having, I am not entirely clear on if you or a dealer installed it? Let's get that portion fixed.

I ordered the bumper on 5/4/18,I received the bumper on 10/4/18.
Here is a copy of the 7/18/18 email,note the 4 week timeline
"On 7/18/2018 1:45 PM, Expedition One wrote:
I met with production they said if you really want it without the clevis mounts we can cut a new one and push it through. It would take 4 weeks to make this happen." If this is what you want to do I will send you the paperwork for a custom bumper and a pay link for the $50.
Please let me know so we can get this going,
thanks


The only way I have been able to get a license plate light is to use the trailer 4 way for power and some LEDS from the auto parts store.I did not get LEDS in the order,regardless I am not about to cut into a CANBUS wiring loom.The outside passenger side rear back up sensor hole is clocked differently than all of the others.I don't see how that was not noticed by the guy doing it,or how it got past quality control.Thanks for the rogering.

 

[Expedition One]

I ordered the bumper on 5/4/18,I received the bumper on 10/4/18.
Here is a copy of the 7/18/18 email,note the 4 week timeline
"On 7/18/2018 1:45 PM, Expedition One wrote:
I met with production they said if you really want it without the clevis mounts we can cut a new one and push it through. It would take 4 weeks to make this happen." If this is what you want to do I will send you the paperwork for a custom bumper and a pay link for the $50.
Please let me know so we can get this going,
thanks
View attachment 489398

The only way I have been able to get a license plate light is to use the trailer 4 way for power and some LEDS from the auto parts store.I did not get LEDS in the order,regardless I am not about to cut into a CANBUS wiring loom.The outside passenger side rear back up sensor hole is clocked differently than all of the others.I don't see how that was not noticed by the guy doing it,or how it got past quality control.Thanks for the rogering.

Thank you for that info, I can now look into this a lot further as to why that happened. If you can give me until morning I will find out what I can do as I am not in the office.

As per the other issues you have, what can I do to help resolve them? I addressed the Sensor hole above, that SHOULD NOT be an issue. If you look at the photos I posted of our in house RAM, we didn't have to cut into the loom for the license plate lights. Can you send us pictures of that portion? I don't see them in your other posts on this thread.

I can say this, I sincerely apologize for time-frames and deadlines not being met. Unfortunately I was not involved in this process until recently, so I cannot change what has been done, I can only change how the future is handled. I know our production and the time it takes to get from point A to point B.

Again I apologize for the past, and I hope I can get the feedback I need here to get us to a better future.

Jace Randolph
Expedition One

 

[onemanarmy]

I couldn't imagine trying to bring a product to market while having to deal with the general public. I get enough eye rolling moments every day just seeing how people conduct their regular lives. Backup sensors not perfectly matching how a billion dollar auto maker did it, across many models and designs, is not surprising. What in the world did we do just a few years ago without them? I hate those things, and all the other sensors and screens and tire pressure monitoring and nannies.
If they got back with y'all saying the powder coating was jacked up and there would be a delay to re-do it... someone would get mad at that delay.

Sent from my Moto G (4) using Tapatalk

 

[Expedition One]

I couldn't imagine trying to bring a product to market while having to deal with the general public. I get enough eye rolling moments every day just seeing how people conduct their regular lives. Backup sensors not perfectly matching how a billion dollar auto maker did it, across many models and designs, is not surprising. What in the world did we do just a few years ago without them? I hate those things, and all the other sensors and screens and tire pressure monitoring and nannies.
If they got back with y'all saying the powder coating was jacked up and there would be a delay to re-do it... someone would get mad at that delay.

Sent from my Moto G (4) using Tapatalk

I appreciate the backup, thank you. It is difficult to bring a product like this to market. I think the biggest beef with us at the moment was our failure to address these issues at the start. We fell behind and at least one customer suffered because of it. That is not acceptable. There are things that should have gone differently and some things are just the nature of the beast.

Currently, I hope to fix the problems that are within my power to fix.

Jace Randolph
Expedition one.

 

[Expedition One]

I ordered the bumper on 5/4/18,I received the bumper on 10/4/18.
Here is a copy of the 7/18/18 email,note the 4 week timeline
"On 7/18/2018 1:45 PM, Expedition One wrote:
I met with production they said if you really want it without the clevis mounts we can cut a new one and push it through. It would take 4 weeks to make this happen." If this is what you want to do I will send you the paperwork for a custom bumper and a pay link for the $50.
Please let me know so we can get this going,
thanks
View attachment 489398

The only way I have been able to get a license plate light is to use the trailer 4 way for power and some LEDS from the auto parts store.I did not get LEDS in the order,regardless I am not about to cut into a CANBUS wiring loom.The outside passenger side rear back up sensor hole is clocked differently than all of the others.I don't see how that was not noticed by the guy doing it,or how it got past quality control.Thanks for the rogering.

Also, can you email me your correspondence from before? I can look up the SO from my end, it would help to have every bit of ammunition available to help resolve this. sales@expeditionone.biz

Jace Randolph
Expedition One

 

[Kingsize24]

If you look at the photos I posted of our in house RAM, we didn't have to cut into the loom for the license plate lights.

Jace Randolph
Expedition One

Huh? Do you even know what you are talking about? This is a CANBUS system, and you just voided your electrical system warranty by cutting off the Molex connector and adding those cheap ass quick connects. Doing it right with the factory plug and a factory replacement style bulb is the only way to do it correctly.

 

[Expedition One]

Huh? Do you even know what you are talking about? This is a CANBUS system, and you just voided your electrical system warranty by cutting off the Molex connector and adding those cheap ass quick connects. Doing it right with the factory plug and a factory replacement style bulb is the only way to do it correctly.

While your statement is technically correct, the context is misleading because of improper terminology used to describe the lighting circuits on RAM vehicles.

A CAN Bus is a differential bus just like Ethernet and requires 120-ohm termination. Google CAN bus for additional info.

Somewhere along the line, someone labeled RAM's lighting circuits as CAN BUS which is completely inaccurate and not true in any way what so ever.

The lighting circuits are controlled by an FET (field effect transistor) in the body control module. The FET pulse width modules the circuit to create an effective DC voltage to the lighting source. The FET has the ability to measure the amount of current the lighting circuit is consuming. Based on the threshold values in the calibrations for each lighting circuit, the BCM can determine if the lighting circuit is faulting, for example, short to ground, short to power, open, etc.

If you would like more information on why changing your license plate lighting does not void the warranty I would be happy to get you in touch with a representative from RAM trucks who can confirm.

While there are many modifications that can void your warranty we strive to stay within the thresholds of each brand so we don't cause an inadvertent warranty issue between our customers and the brand manufacturer.

Jace Randolph
Expedition One

 

[Kingsize24]

This is pointless.

I understand more about the CANBUS system and its controls of every function of not just RAM, but most all vehicles than what you would care me to. Body Control Modules as a mitigiator of functional communication of FET is a moot point the second you cut those wires. Who do you want me to contact there? Chad, Darrel, Chris Harris? I know most of them. Don't throw RAM at me, you will loose.

I think I am done, your ears are closed, and you won't change a thing on your product. I bet a dollar to a dime your product will be exactly the same one year from now. Come back next Christmas and prove me wrong.