Expedition One
Member
Hello Everyone,
First and foremost, we apologize for not being more active in this community as of late. We have gone through some tremendous growth, and with that growth
leads to longer lead times, and unforeseen changes that have to be addressed.
We are excited to expand our brand to other manufacturers, such as RAM, Chevy, and GMC. We are excited to be apart of the massive market and customer base that is
within that market but, it does not happen over night.
We will have a larger community presence as of now, we have expanded our front office to take on the larger volume of emails, calls, and tech support that have happened
relatively quickly over the last year.
I personally answer anywhere from 20-40 emails every morning prior to even starting the rest of my day. This is all a part of being a company that designs, builds, and
manufactures a durable, rugged, good looking product. We also are one of the companies that offer custom work, the lead times on custom orders are pretty reasonable
considering some of the requests we get. We are also a small company. I know every person from fabrication to packaging on a personal level, we are friends, and more than that
we are a family.
With that being said, I would like to address some issues within this thread.
1) Anytime an order is changed during production, it becomes a custom order and moves to the back of the line. We produce hundreds of products across several brands,
our bumpers are produced in groups, not one at a time, so if a change occurs that causes us to have to re-cut and start from the beginning, that forces us to move your
order to the back of the line.
2) Some of our products are brand new and have designs that although are tested, may have unforeseen issues due to manufacturing variances on the brand side. Those variances
happen quite often, some of our products are only test fitted and worked on with ONE vehicle, and so we just don't know until we get feedback, what design
changes are necessary. In the past we have paused production to address the variances and design changes due to brands having those issues in their production.
3) A lot of this was stated by us, in this thread, and seemed to be disregarded.
At this point I would like to address specifics on this thread from the last time we posted. Some of the tech issues could have been resolved but unfortunately they were not
being addressed the way they should, that falls into the tremendous growth that we have experienced and we have put a lot of work into fixing these issues, and we are
always working on improving. I personally answer technical questions, and I personally have installed nearly all of the products we currently have available to order.
1) The races on the Dual Swing rear are not high speed races, so if they are a rough it really doesn't matter. They are left in there on purpose, most people do not
have the ability to press their own.
2) The sensors:: This one is a rather long explanation, the sensors are actually speakers (Think of it like SONAR) that sense using a cone shape. It does not matter if the sensor is turned
completely upside down, they will still do the intended job, what changes is the calibration of those sensors. We do our best during the design stage to account for this,
but small changes affect the way they read, there is nothing anyone that makes a custom bumper like this can do about it, unless they design a bumper that is an exact
copy of the manufacturers bumper. Period. If you need some further information please give us a call or watch our videos we have posted regarding this issue.
3) The powder coat. This is a weird one, we have done a ton of research into powder coat and choosing which company(s) we use. First and foremost, powder coat chips, breaks
and otherwise isn't as durable as other options out there. I personally have work experience in this specific field. I have powder-coated everything from custom rims, to
hand rails for stairs. Its just not what people assume it is. That is specifically why we offer the option or order a large portion of our products bare metal,
this allows for the color, durability and method to be customized on YOUR end. We offer powder coating because it is an efficient option out of production to
provide a complete product.
4) license plate lights.... We have LED options listed on our site. You should have received a pair
of these with your order. I will post some pictures on the thread showing what they look like.
5)Latches, can be adjusted, we have them up in the install instructions on other bumpers, we do not have the install guide complete for this bumper yet, but it will include
the adjustment method so you can freely open and close those latches with ease.
6)The swing lock can also be adjusted without re-drilling, again its in other install guides and will be included when this one is finished.
Finally, if you need to have more questions answered call me 801.627.2921 . My name is Jace, my work hours do vary, but I am generally here Mon-Fri 8am-4pm MST. If I don't know
the answer to your question, I will personally get with our design lead, fabrication lead, and our install team to get you a solution. That's a promise. You can reach me
by email as well at sales@expeditionone.biz
Expedition One
First and foremost, we apologize for not being more active in this community as of late. We have gone through some tremendous growth, and with that growth
leads to longer lead times, and unforeseen changes that have to be addressed.
We are excited to expand our brand to other manufacturers, such as RAM, Chevy, and GMC. We are excited to be apart of the massive market and customer base that is
within that market but, it does not happen over night.
We will have a larger community presence as of now, we have expanded our front office to take on the larger volume of emails, calls, and tech support that have happened
relatively quickly over the last year.
I personally answer anywhere from 20-40 emails every morning prior to even starting the rest of my day. This is all a part of being a company that designs, builds, and
manufactures a durable, rugged, good looking product. We also are one of the companies that offer custom work, the lead times on custom orders are pretty reasonable
considering some of the requests we get. We are also a small company. I know every person from fabrication to packaging on a personal level, we are friends, and more than that
we are a family.
With that being said, I would like to address some issues within this thread.
1) Anytime an order is changed during production, it becomes a custom order and moves to the back of the line. We produce hundreds of products across several brands,
our bumpers are produced in groups, not one at a time, so if a change occurs that causes us to have to re-cut and start from the beginning, that forces us to move your
order to the back of the line.
2) Some of our products are brand new and have designs that although are tested, may have unforeseen issues due to manufacturing variances on the brand side. Those variances
happen quite often, some of our products are only test fitted and worked on with ONE vehicle, and so we just don't know until we get feedback, what design
changes are necessary. In the past we have paused production to address the variances and design changes due to brands having those issues in their production.
3) A lot of this was stated by us, in this thread, and seemed to be disregarded.
At this point I would like to address specifics on this thread from the last time we posted. Some of the tech issues could have been resolved but unfortunately they were not
being addressed the way they should, that falls into the tremendous growth that we have experienced and we have put a lot of work into fixing these issues, and we are
always working on improving. I personally answer technical questions, and I personally have installed nearly all of the products we currently have available to order.
1) The races on the Dual Swing rear are not high speed races, so if they are a rough it really doesn't matter. They are left in there on purpose, most people do not
have the ability to press their own.
2) The sensors:: This one is a rather long explanation, the sensors are actually speakers (Think of it like SONAR) that sense using a cone shape. It does not matter if the sensor is turned
completely upside down, they will still do the intended job, what changes is the calibration of those sensors. We do our best during the design stage to account for this,
but small changes affect the way they read, there is nothing anyone that makes a custom bumper like this can do about it, unless they design a bumper that is an exact
copy of the manufacturers bumper. Period. If you need some further information please give us a call or watch our videos we have posted regarding this issue.
3) The powder coat. This is a weird one, we have done a ton of research into powder coat and choosing which company(s) we use. First and foremost, powder coat chips, breaks
and otherwise isn't as durable as other options out there. I personally have work experience in this specific field. I have powder-coated everything from custom rims, to
hand rails for stairs. Its just not what people assume it is. That is specifically why we offer the option or order a large portion of our products bare metal,
this allows for the color, durability and method to be customized on YOUR end. We offer powder coating because it is an efficient option out of production to
provide a complete product.
4) license plate lights.... We have LED options listed on our site. You should have received a pair
of these with your order. I will post some pictures on the thread showing what they look like.
5)Latches, can be adjusted, we have them up in the install instructions on other bumpers, we do not have the install guide complete for this bumper yet, but it will include
the adjustment method so you can freely open and close those latches with ease.
6)The swing lock can also be adjusted without re-drilling, again its in other install guides and will be included when this one is finished.
Finally, if you need to have more questions answered call me 801.627.2921 . My name is Jace, my work hours do vary, but I am generally here Mon-Fri 8am-4pm MST. If I don't know
the answer to your question, I will personally get with our design lead, fabrication lead, and our install team to get you a solution. That's a promise. You can reach me
by email as well at sales@expeditionone.biz
Expedition One
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