I live three plus hours from a Land Rover Center and have not been in one in the past six years.
That being said, when I bought my Discovery in 1997 all of the office staff and sales people dressed and looked as if they had just walked into the Center from a three week trek across the Great Divide. Full beards, cargo pants, fleece vests, and well worn hiking boots. Not a coat or tie in the place. Sure, it may have been just a scheme to separate me form my hard earned money, but it worked. Talk about making a customer feel at ease. They seemed to take a genuine interest in all things Land Rover and held off road events with general maintenance sessions.
I’m afraid I’d be disappointed to walk into a Dealership now days – sounds like I’d need to order up some dubs to go with my factory navigation system and TV screens in the head rests.
dd