Moby1 owners?

[west_ok]

We sincerely regret the water leak issues, we have responded immediately, in fact within a few hours of receiving notification and offered to have the trailer shipped back to us at our expense, offered to do it next day even. We have extended our warranty repair procedure and we will do everything in our power to fix, repair or replace the product as quickly as possible. We will stand behind our work and we will strive to continually improve. However, we must have the item back in our possession to figure out where the failure point was how it must be prevented in the future and how much modification has been done after delivery. Bashing someones honest business on social media or forums in an attempt to bully someone into forcing your position or your hand or opinion is counter productive. Had several days, or weeks passed by with no response, yes some bashing and complaining would be warranted, but when the response came within hours, with a follow up the next day with a resolution?

And Yes if there is a problem, cover it so the problem does not get worse and become un-repairable, common sense. Again, we will stand behind our products and fix the problem as quickly as possible.

Yes timelines are long, we have repeated that over and over. It happens, we have been honest to the best of our abilities to stick with projected schedules and explain the delays. Anyone, I mean anyone who has started a small business and seen any manner of success will sympathize as to what pains and difficulties in timelines success and business expansion can cause. Heck even a normal decent human being can understand that life happens. You do your best each day, work hard, face the hard issues and at the end of the day go home to your family and give them your love and appreciate what you have been given.

Well said, given the success of your trailer I can't imagine how busy you guys are. Hope to be able to check one out for myself soon.


B.J.

Sent from my iPhone using Tapatalk

 

[dozer2]

Thank you B.J. nice to know some folks see the insanity going on here and that not everyone is out for blood.

 

[west_ok]

Thank you B.J. nice to know some folks see the insanity going on here and that not everyone is out for blood.

No blood, just a trailer! Also I will say my friends haven't had any complaints about communication that I've heard. And they knew beforehand of the long build times, I think it'd be like a kid waiting on Christmas to roll around and not knowing what month it is!!


B.J.

Sent from my iPhone using Tapatalk

 

[Bombsight]

No blood, just a trailer! Also I will say my friends haven't had any complaints about communication that I've heard. And they knew beforehand of the long build times, I think it'd be like a kid waiting on Christmas to roll around and not knowing what month it is!!


B.J.

Sent from my iPhone using Tapatalk

That was my position exactly until I was originally told it would be delivered in March of 2014, then May, then a couple months later and then something different until ,finally, in DECEMBER! I was really happy to get it (You just don't know - it was like waiting for a BABY!) ... but not happy about the process of guessing whether or not I had been bamboozled. It weighs heavy on ones mind for that length of time ... but that's not the real issue here ... thats just said because I want to make a point as to the practices of Ashley.
Having to send it back for multiple leaks 4 months later and Ashley not returning a phone call last night as well as today (after leaving a message @ 9am with his secretary) as to what decision he is going to follow up with, is the biggest issue right now. It gets my goat as to what kind of business man would ignore the biggest problem within his business.
Again, If I sold something to somebody and it was faulty, they would be priority #1 until that customer had a product as described.

Now I get messages on Facebook like this: "You had better look over that letter from my attorney long and hard.
Let the argumentativeness, screaming and cuss words begin again, ready, set GO."

So instead of making a decision for himself, he throws an attorney in the mix to delay things now. Delay is a pattern I'm familiar with while any dealings with this trailer occur.

All I'm asking for is a refund because I have not been told of a true solution for the leaks. If he were to show me a solution, or least explain a plan for a solution, I would be satisfied. He has the member who was banned Trailer in his shop right now. According to information, it will be returned to the owner next week but not proven as to be TRULY repaired! A follow-up phone call today & a photo of the repair solution of the banned members trailer would have eliminated a lot of this resentment .... but I'm left in the dark instead. Real professional.

 

[OCD Overland]

Just curious - are these leaks confined to the rear hatch or are there other leaks as well? It looks from your photos that there was some water damage at the doors but that could have been caused also by water coming through from the hatch and saturating everything below.

One of the things I've looked for but haven't seen yet is a teardrop that uses a gutter design at the hatch, like you'd see on any SUV. Everyone seems to rely solely on a weatherstrip, which seems like an invitation for leaks to me. Of course, I'm going by what I've seen online and not in person.

 

[Chazz Layne]

You still feel like you were justified in banning the member who was trying to inform others?

Posting again, after being banned, is NOT a form of "stalking". Its just a matter of trying to once again, inform others of a substandard product.

We should all welcome this kind of member. Our hard earned $$$ does not grow on trees in our back yards.

Yes, I do fully stand behind the banning. No, posting again after being banned is not stalking. Yes, I agree that the posting of bad experiences with a vendor are a very important part of this community, and we do encourage both sides of the story to be shared.

The events that led to the banning go much deeper than what was or will be publicly revealed here on ExPo. Now, back to our regularly scheduled trailer content...

 

[dfan44]

A follow-up phone call today & a photo of the repair solution of the banned members trailer would have eliminated a lot of this resentment .... but I'm left in the dark instead. Real professional.

I'm confused. Are you looking for a solution to your trailers' issue, someone else's issue, or are they the same issue?

 

[fireball]

@chazz layne - I've no dog in the fight, just wanted to comment that had the above explanation come with the initial banning it would've provided more credence to your decision. From my side of the keyboard there wasn't anything ban-worthy in the initial posting and that's why myself (and perhaps others) are questioning things. Fully understand your decision and appreciate the provided background info. A big part of visiting forums like this for me is to get a variety of views and opinions on different products or setups or ideas....so I like knowing that if I am researching a particular brand or company or setup I can read the good and the bad and the ugly, if applicable!

 

[Yulli]

The person that was banned supposedly took things more personal than just posting their negative review. Which may have been the reason of banning not their negative review.

 

[LexusAllTerrain]

We sincerely regret the water leak issues, we have responded immediately, in fact within a few hours of receiving notification and offered to have the trailer shipped back to us at our expense, offered to do it next day even. We have extended our warranty repair procedure and we will do everything in our power to fix, repair or replace the product as quickly as possible. We will stand behind our work and we will strive to continually improve. However, we must have the item back in our possession to figure out where the failure point was how it must be prevented in the future and how much modification has been done after delivery. Bashing someones honest business on social media or forums in an attempt to bully someone into forcing your position or your hand or opinion is counter productive. Had several days, or weeks passed by with no response, yes some bashing and complaining would be warranted, but when the response came within hours, with a follow up the next day with a resolution?

And Yes if there is a problem, cover it so the problem does not get worse and become un-repairable, common sense. Again, we will stand behind our products and fix the problem as quickly as possible.

Yes timelines are long, we have repeated that over and over. It happens, we have been honest to the best of our abilities to stick with projected schedules and explain the delays. Anyone, I mean anyone who has started a small business and seen any manner of success will sympathize as to what pains and difficulties in timelines success and business expansion can cause. Heck even a normal decent human being can understand that life happens. You do your best each day, work hard, face the hard issues and at the end of the day go home to your family and give them your love and appreciate what you have been given.

There is always TWO sides to the story--------------------------------------------and then somewhere in between is the truth!

As long as you take care of the problems, you should be good in my book!

 

[stevenboise]

Well, I read this whole thread just now for the first time.

I emailed back and forth with Ashley for a good length of time while we decided if a Moby was in our future. After tossing the idea around for a while....months....my wife and I traveled to Utah last October to tour their place and put a down payment on an 60" XTR. Ashley warned us at that time we could be looking at 10 months. He was hoping to add employees to step that up faster, but made no promises. He told us that he would be in touch with us appx 60 days out from the start of the build to finalize our order. Since we haven't heard from him about our build, that means we are looking at least July right now (60 days from today). In all honesty, it'll probably be Sept-Oct.

We have had communication with him and his wife since we put the order in. It's not like they have fallen off the face of the planet after getting our money. But there really isn't much to talk about right now and I'm not going to bug them. Patience is the name of the game right now, even though it's tough not to be antsy.

The leaking does raise some concerns as we plan on going to wet environments with this trailer. Especially since we won't take delivery till Sept-Oct. We aren't going to let it sit around all winter, that's for sure. We love snow camping and we'd love to tour the Pacific Coast along Oregon and Washington. I hope this issue has been resolved or it was a build problem to just those trailers and not a design issue.

 

[tgreening]

This is something I 've seen over and over again on enthusiAst sites. Somebody pops up with a product or service that people want, and in the end folks start complaining about the long wait times, or quality, service, etc.

In my book you're either running a professional business or you're not. A man in business is not the same thing as a business man and 9 times out of 10 it shows.

If you are so busy building a product that is so good that it is so popular that it has you pushing a 10 month lead time, you hire more employees. Its as simple as that. If you can't then there is something wrong with your business. As in it's probably not a sustainable model and doomed to eventual failure. Unfortunate for the customers at the top of that pyramid when it collapses. If you won't, then there is probably something wrong with you.

My customers do not care if I get sick. Not their problem. They dont care if my mother passed away, my kids ran off, dog is having kittens, or my employees all decided to join the circus. They dont care, nor should they. I'm either running an efficient business or I'm not, and if I'm not they will move on.

That's not to say something doesnt pop up that can cause a bump in the business road because it most certainly does, but as long as it is dealt with in a reasonably timely fashion most customers will be good to go. I said they dont care and thats not completely accurate. As people they might care on a personal level. As customers that caring will and should only go so far.

I have no personal issue with the builder at the heart of this discussion, but based on the lead times alone I would not be a customer. I refuse to give anyone any substantial amount of money as a down payment for a product that wont even be started for months, let alone finished for the better part of a year. If you arent starting for months, why do you need my money now? You know why, and it doesnt speak well to the state of a business.

Hopefully everyone involved comes to a satisfactory resolution and can move on in a positive way.

 

[brushogger]

I have a friend that does very high end auto paint and works out of a small shop at his house. He's a one man operation, and currently has an 18 month waiting list. This is due to the time he spends in prep, the materials he uses, and the beautiful work he does. He's very up front about the lead time and also requires a deposit to hold their place in line. When dealing with very high end custom products, this isn't that uncommon. If one doesn't like this, they can always go to the local RV dealer and pick up a small Casita off the lot in one day and camp that night. It's a personal choice. I would never tell my friend the painter that his business plan sucks because it's obvious to me from seeing his work and speaking with some of his customers that he's quite successful.

 

[fireball]

Brushhogger, your friend is a man in business. And it sounds like he is very successful and doing a good job of it, no problem there for sure!

Ashley at Moby is purporting to be a business man.

Tgreening spelled it out quite elegantly above.

 

[OCD Overland]

I refuse to give anyone any substantial amount of money as a down payment for a product that wont even be started for months, let alone finished for the better part of a year. If you arent starting for months, why do you need my money now?

This has become a big sticking point for me as well. It would be one thing to send in a deposit a month before your trailer comes up in the queue; but putting 50% down without even knowing a firm build date (which seems potentially a year+ away now?) is beyond what I'd be willing to do, especially now with the questions that have been raised. I mean, if they were to close up shop a month from now, that's $20,000 I'd probably never see again. Maybe if the money went into escrow, I'd be willing - maybe - but like you say, there should be no reason why they need the money now. I'm going to talk with them at the expo, and I'll keep an open mind about it, but it's looking more and more like my money will end up going somewhere else. It's a shame - had you asked me a few months back, I'd have told you that one of my main reasons for even going to the expo was to see an XTR and hopefully sign a contract.