osidepunker
Adventurer
Good to know! I haven't used mine yet. It's just that the zipper is very exposed.
Tepui Tent RTT
- Thread starter INSAYN
- Start date
Good to know! I haven't used mine yet. It's just that the zipper is very exposed.
No, no paper. The diagram for the correct way to put the bungies must be in there, plus, I had to search forever to try to figure out how to get the rods in. and it is almost impossible unless you put them in the holes first and then put the canvas on the hooks because you have to grind the rods into the holes. Then it is almost required to have a pliers to get them out. I did get a hold of Tepui twice and the first time the rep flat out lied to me as if I was stupid. The second one promised to email me a pdf of the manual, but it never came. Now it is Friday evening and I will not be able to contact them until Monday. So far I am not impressed. Everyone else says they have such great CS, but I have called them 12 times since 3:30 and never got through yet. Plus with the rep trying to BS me and give an excuse which is physically impossible, I don't think they are so great. I like the tent, but the CS sucks to the N'th degree.
osidepunker
Adventurer
Quick shout out to Box Rocket! He ran something down for me same day. I havent had to deal with Tepui CS yet, but I can tell you that they have a fine rep 
Box Rocket
Well-known member
Ok I think you need to step back a little. The reason you're not getting a response today is because nobody is at the shop. They are running the TepuiFest event this weekend.
I don't know who you talked to but I'm not buying for a second that any of them lied to you. I have offered help and I still am, yet all you have done is complain. Please just give me a call and I can help you through any issues you're having. 8017108110
This stuff isn't that hard. Give me a chance to walk you through it. And we can do it before Monday. I'm happy to help anytime this weekend.
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surferdude78
Observer
I have to chime in, too, regarding Tepui's customer service which I found to be excellent from the first time I contacted them. The tents themselves certainly aren't complicated to set up & even if mine had been missing a manual, which it wasn't, its not too hard figuring out how to install on my car let alone deal with the bungees or installing spring rods. By the way, you'll find all their videos including the install setup on YouTube if you can't get on their website.
Am sure you'll enjoy your new tent once you get more accustomed to it. I know I certainly am!
Am sure you'll enjoy your new tent once you get more accustomed to it. I know I certainly am!
Thanks guys. I am just really crabby. I am sure that once I get the bugs ironed out I will love the tent. It is getting late in the year and I want to be ready for my latest adventure in AZ.
I am just accustomed to when someone (normal people) says they will do something, they do it. The rep forgot about me and the other one told me that the shipper must have damaged something that was inside the tent which would be impossible without totally destroying the tent. I still got it to work, I just had to hammer the fasteners past the smashed place on the rail. Once everything is straightened out I won't be so crabby. You guys have taught me a lot on this site in many other threads I have read. You guys need a "that is freaking brilliant" button. Some dude named Campactcamping would have gotten one for his simple, yet brilliant solution to the ladder issue which I found annoying right away.
I am just accustomed to when someone (normal people) says they will do something, they do it. The rep forgot about me and the other one told me that the shipper must have damaged something that was inside the tent which would be impossible without totally destroying the tent. I still got it to work, I just had to hammer the fasteners past the smashed place on the rail. Once everything is straightened out I won't be so crabby. You guys have taught me a lot on this site in many other threads I have read. You guys need a "that is freaking brilliant" button. Some dude named Campactcamping would have gotten one for his simple, yet brilliant solution to the ladder issue which I found annoying right away.
Box Rocket
Well-known member
is this how you were "lied" to? Sounds to me like he was trying to make a reasonable guess as to how something may have been damaged.
surferdude78
Observer
Looks pretty good to me! You've got enough room to add another one on front & turn your truck into an Ayer condo.:sombrero:
The bungees are designed be used to help pull in the canvas sides when closing the tent. I don't even use them myself but that's up to you.
The bungees are designed be used to help pull in the canvas sides when closing the tent. I don't even use them myself but that's up to you.
Box Rocket
Well-known member
Looks good Mark! Thanks for the call, glad we could get things sorted out.
grogie
Like to Camp
I recently ordered a second tent gear loft. My wife on a recent camping trip asked why did I only have one inside?! Well the loft was really handy as we'd throw clothes and pocket stuff in them at night so I also put the second one in as well. I thought I'd share, if I haven't done so already?
I have them pushed to each side, but they slide out flat along the frame if needed. Very handy product!
I have them pushed to each side, but they slide out flat along the frame if needed. Very handy product!
I recently ordered a second tent gear loft. My wife on a recent camping trip asked why did I only have one inside?! Well the loft was really handy as we'd throw clothes and pocket stuff in them at night so I also put the second one in as well. I thought I'd share, if I haven't done so already?
I have them pushed to each side, but they slide out flat along the frame if needed. Very handy product!
Where'd you get those? I could use a couple
Edit: whoops I just noticed you linked it. I shouldn't post so early
paranoid56
Adventurer
got to use mine this weekend. the wife and I loved it. super easy to setup, the annex though took some time to figure out lol.
