STAY AWAY from ALCAN SPRING!!!!!!!!

[huntsonora]

Seriously? I really appreciated your predicament and thought perhaps a little slack could have been extended to you, but now you resort to extortion to get your way?

Nothing like threatening a vendor with the old "forum shakedown" to get what you feel you deserve. I doubt you will hear back.

I respectfully disagree.

It seems like he has been dealing with this since April with no resolution. I think he has given Alcan ample time to respond and rectify the situation. If what he is saying is true and the only reason that Alcan isn't fixing the problem is because he didn't call before he shipped the springs back then I think he has every right to let people know about his experience and I appreciate the heads up as I am in the market for springs.

If Alcan would comment as to if this is the correct story or at least give their side of the story then we can make an educated decision on whether we would do business with them in the future.

If what the OP is saying is in fact true then I can understand why he is livid. Alcan has to know that if you treat somebody right they will tell a couple of their closest buddies, if you screw somebody they'll tell everybody that'll listen

Still hope this issue gets resolved and would love to hear the other half of the story

 

[AeroNautiCal]

Contrast that to the many selfless contributions made to this forum by others and the gentle reader may begin to understand what our English friend was on about. (First post and all that...)

 

[David Harris]

Wrong. You are doing your best to bash ALCAN on this forum and on another forum, IH8MUD. You've cloaked yourself in the mantle of an innocent consumer by taking a passive-agressive communication technique to attack this company and align opinion with yours.

This is not a court of law and we've seen no statements from ALCAN, so regrettably for you it's your word against theirs. If you feel that strongly than there are other legal actions you can take much more effective than this "trial by forum post."

Stop the wounded lamentations, and do what you claim to have done already... lesson learned and move on with your life.

How is relating his experience with Alcan bashing? This is a public forum and anyone has a right to give their experience or opinion. Alcan has that right too, and can come on here or IH8MUD and tell everyone their side. I for one would be really interested to hear from them, and I'm sure a lot of others would too. It's not even the OP's word against theirs, because they have chosen to remain silent. How is this in any way the fault of the OP?

 

[blakeape]

Wrong. You are doing your best to bash ALCAN on this forum and on another forum, IH8MUD. You've cloaked yourself in the mantle of an innocent consumer by taking a passive-agressive communication technique to attack this company and align opinion with yours.

This is not a court of law and we've seen no statements from ALCAN, so regrettably for you it's your word against theirs. If you feel that strongly than there are other legal actions you can take much more effective than this "trial by forum post."

Stop the wounded lamentations, and do what you claim to have done already... lesson learned and move on with your life.

No sir you are wrong, just because you had a good experience (so far) with ALCAN springs does not detract from the fact that they will not stand by their product and have treated this customer very poorly due to a simple clerical error. I posted earlier in this thread a very brief explanation of my situation with ALCAN spring and them being entirely unwilling to work with me after spending a great deal of $ on custom front and rear leaf springs for my SAS Tacoma. I will and do share my experiences with vendors/manufactures both good and bad at an event, a show, a friends garage or around a campfire. I want people to not make the same mistakes I have made and support those with quality products and I hope they share their experiences with me. There are reasons I will never spend a penny with ALCAN Springs or Camburg Engineering/SwayAway ever again in my life and companies like Marlin Crawler and AllPro Offroad with have my business for years to come.
Jake

 

[blue dog]

I have made and support those with quality products and I hope they share their experiences with me. There are reasons I will never spend a penny with Camburg Engineering/SwayAway
Jake

I too have had a bad experience with Camburg, that Jerry Zaiden is a piece of work. Just saying.

 

[DreamingOfExpeditions]

Alaskacreeker: you never answered, did you use a credit card?

I know this, these are springs. Not precision milled tool and die work. ALCAN probably has 20 bucks of material in a set of springs. The rest of their costs are in overhead. It would be better to just remake and send them out.

 

[TangoBlue]

Gentlemen, I feel I'm on the county jailhouse steps, surrounded by an angry mob with torches and pitchforks amid shouts of, "Lynch ALCAN!" AKCreeker titles a thread with emphatic internet swearing symbols and is busy whipping you'all into a frenzy describing how his virtuous truck was sullied by the lascivious ALCAN. Well gentlemen, there are 2 sides to a story and all we are hearing is one and another member with a bad experience. To limit the piling on, we've even had a very cogent perspective from a respected vendor with valuable lessons, yet there is no lack of will among you to conduct a kangaroo court and hang ALCAN on this forum.

I apologize for having a good vendor experience and admitting it in public. I followed their guidelines, communicated with them, my springs arrived in a timely fashion, and they work; however, I could give a rats-behind about ALCAN -- they did what I expected them to do for what I paid them for.

But if it had not gone that way I would have been all over them like white on rice, however I would not have whined on an internet forum about how they mistreated me despite that I ignored their return policy and did not give them an opportunity to correct any perceived deficiencies. I definitely would not have threatened them with continuing negative comments or threads on the internet in exchange for new springs. I believe in personal responsibility and standing up for yourself. I don't believe in extortion. I don't believe in passive-aggressive communication to manipulate others to take up your cause is noble.

Before the point is made (again) that, "ALCAN can come on this forum and tell their side of the story," they don't have to - they are a business and settle things a little more professionally than in a forum on a social-media site.

But hey, that's just me. It's a different America now; personal responsibility is optional and you can sully someones reputation freely on social media without fear of being held accountable for your actions. A similar, recent thread was locked for just this sort of bashing and implied threats between forum members. I think it's shameful and lacks integrity -- so, carry on smartly -- I have nothing more to contribute beyond discouraging this behavior.

 

[bob91yj]

I too have had a bad experience with Camburg, that Jerry Zaiden is a piece of work. Just saying.

Is this "Pistol Pete" Sorhen hanging out on Expo in disguise?

(Pistol and Jerry have a habit of following themselves around the interweb desert racing forums bashing each other, much to the amusement of the masses)

 

[HillbillyfromAL]

4BT's got a great point. That's why when people need to bash a company they do it on a forum they are already a member of. Joining a forum to do this and use it as a pulpit would get you banned from some of the others I'm on.

Why does it matter if it's his first post? No one knows him. No one can say yeah this guy had a decent thread about such and such, or knows his ***** from a hole in the ground.

No one has heard what Alcan has to say in the matter, as they haven't been on here. The OP has said that Alcan said they were for the motor home.

If the OP was wanting to get results he'd of done this on a forum he was established on. He would have called out Alcan and asked them to discuss the problem on the forum, or asked for someone to help get his voice heard. Not just bash the company that never really has the desired result anyways. Forums are a great tool to get a vender that isn't trying to work with you to change their mind, but this wasn't the way the to do it.

 

[blue dog]

Is this "Pistol Pete" Sorhen hanging out on Expo in disguise?

(Pistol and Jerry have a habit of following themselves around the interweb desert racing forums bashing each other, much to the amusement of the masses)

Nope, not pistol pete. I do get a kick out of Pete, he has no brain/mouth filter, but he says it like he sees it, i respect him for that, and he runs his trophy truck on a shoe string budget, Honestly, i would love to see pete win the 1000 or 500 one day, just for the pure comedy of it, and the under dog thing.

And Zaiden, hell, no one likes that guy in the desert community.

Anyway, go Pistol, now back to the leaf spring shananigans.

Sorry gentleman, did not intend to hijack your thread.

 

[blue dog]

serious

When threads get to serious, i like to post this.

http://www.youtube.com/watch?v=nuZ3DTKYn_o

 

[78Bronco]

and this thread is still alive with the original title..........



creative way to get 15 posts on a forum you joined specifically to spread your drama and lack of knowledge about vehicles and upgrading them.


please leave and stop bumping this thread to the top everyday. I'm now tired of seeing it

You have only 60 more posts then the OP...is the kettle black enough?

Why do you continue to open and read the new posts?

Are we to filter everything for you?

:rollseyes

 

[78Bronco]

.

Before the point is made (again) that, "ALCAN can come on this forum and tell their side of the story," they don't have to - they are a business and settle things a little more professionally than in a forum on a social-media site.

But hey, that's just me. It's a different America now; personal responsibility is optional and you can sully someones reputation freely on social media without fear of being held accountable for your actions. A similar, recent thread was locked for just this sort of bashing and implied threats between forum members. I think it's shameful and lacks integrity -- so, carry on smartly -- I have nothing more to contribute beyond discouraging this behavior.

Technically, the OP notified the vendor with pictures showing the state at which the springs sat when installed he just chose to use email versus a phone call.


Directly from Alcan's website...

http://alcanspring.com/aboutus.htm

Alcan Spring, Inc. is a custom leaf spring design and manufacturing company located in Grand Junction, CO.* We have been in business since 1982, and one-on-one, personal service in pursuit of leaf-spring excellence and customer satisfaction has always been our highest priority

Written by Bill Ford the owner himself.

If that is your mission statement you should be helping this person regardless of an RMA# or not. Alcan is using the fineprint to operate without any responsibility for their choices, the choice to build springs without all the required information, or incorrect spring rate and not stand behind it.

Bill Ford again... http://alcanspring.com/faqs.htm


Q: What makes Alcan Springs any better than others?

A: Alcan Spring only makes custom springs.* Unlike mass-produced, one-size-fits-all leaf springs, each Alcan Spring pack is individually made to fit the particular needs of your vehicle and your ride-quality desires-firm, soft, towing, load-carrying, racing, rock-crawling, etc.

This is why it's so important for you, the customer, to give us as much detailed information about your rig and your needs as possible.*

For example, let's say your vehicle is mostly a daily driver and never gets off-road, but tows a boat and hauls camping equipment. Your rig will need a different spring setup than the same type of vehicle that doesn't tow or haul but is out flexing it up on the rocks every weekend.

Sure, it takes extra time to figure it all out.* But the key is good communication between Alcan Spring and the customer.* And the most important information is an accurate estimate of the weight your rig hauls or tows, and the weight of ALL accessories such as bumpers, winches, extra gas cans, tools, racks, roll cages, etc.

After twenty years in business, we have many, many customers who agree with us that Alcan Spring custom springs deliver much better quality, satisfaction, longevity and performance than an off-the-shelf, mass-produced spring

Well that's the pitch from Alcan and we have the customer feedback.

Coming from a sales guy if my customer was sent crap, wrong or substandard product I would make it right no matter the cost.

 

[mangymarmot]

Sorry to hear about your bad experience.

Just found your blog and really enjoyed reading it. Keep up the entertainment!

 

[AeroNautiCal]

Were I the owner of Alcan Spring, I would certainly not demean myself by replying to this thread.

Why should Alcan stoop to the level of the OP, and be made to respond to publicly abusive threads, initiated with malice aforethought!