STAY AWAY from ALCAN SPRING!!!!!!!!

[grimbo]

Why did the installer put them in if he knew they were wrong?

Did he put them in the wrong side as usually thete is a driver and passenger side spring to allow for road camber and things like weight distribution in specific vehicles. (well there is in Australian springs and I guess elsewhere) combine wrong side of vehicle and the extra 300 pounds on one side it will amidst the sagging appearance. Also we're they just rear springs or front as well?

 

[alaskacreeker]

Well, guess I'm done. I feel like I've made my point that I was dissatisfied with my brand new springs from Alcan that wouldn't hold my rig up, despite being special ordered for my rig. Sorry to everyone for potentially coming across as a self-absorbed, crazy vendor-bashing maniac. I didn't cuss in the title either, I just typed a bunch of exclamation marks & other symbols instead of putting another "frowning face." In fact, I don't believe I've typed out a single full cussword this entire thread. Either way, nothing has been resolved, as I still don't have the springs I paid for & Alcan has been paid for them in full. It looks like it's going to stay that way, hence take this thread as a warning to beware of Alcan's business practices. I've been over the whole situation for a while now, but that doesn't mean I was going to completely let it go scott-free, so that is why I have continued to stay here & respond to post/answer questions. I'll be using this awesome forum for a long time to come, but I'm not going to waste any more time fighting drama on here. I don't need to prove anything to anyone. I know what happened to me, I know the questions Alcan asked me when I custom ordered the springs (not enough), I knew the springs weren't built strong enough to hold my rig up (I have pictures of it sagging really bad the second the Alcan springs were put on, and I knew my rig weighed under 6,000 lbs (it was weighed before the Alcans & I weighed it after), and I acknowledged my mistake of not calling Alcan before sending the springs back. I simply started the thread as a warning of lack of customer service & genuine lack of forgiveness for an honest customer mistake (not calling before I sent the bad springs back). That is all. Maybe I'll still check the posts just for fun, but I'm done being involved. I've already put way too much time & money into Alcan and have nothing to show for it.

I haven't seen “yelling” like posted earlier since just before I quit visiting the chat section. I felt there was no need for it then, and I believe there is no need for it now. Life is just too short for such things.

If that form of expression stands, here in the public portion of the board, then it will be, for me personally, another nail for ExPo.

Same sentiment applies for the “profanity” in the title and first post of this thread.

 

[huntsonora]

Were I the owner of Alcan Spring, I would certainly not demean myself by replying to this thread.

Why should Alcan stoop to the level of the OP, and be made to respond to publicly abusive threads, initiated with malice aforethought!

Or has the OP lowered himself to the level of Alcan?!? Seems like if what he is saying is true and the only reason that Alcan isn't fixing the problem is because he didn't call before shipping the springs then Alcan is to blame for the "pettiness"

Not saying you're wrong, just offering a different viewpoint. I see there are guys that hate to see this thread on the board because they like the guys at Alcan, I can understand and appreciate that but if you look at this objectively the owner at Alcan can put this thing to bed with one post if he is in the right

 

[kraqus]

So the Vendor HAS THE SPRINGS AND THE MONEY? and refuses any further contact with the Buyer?
Regardless of the Drama Lamas on this Forum.....Can anyone see ****** is wrong with the picture?

Perhaps the OP should let a court of law decide who is right on this one.
GO ahead.....flame away!





Benny

 

[2025 deleted member]

I think he is venting because this is the most economical way to get his springs fixed. Lawyers cost a lot of money and time. Someone said alcan would not stoop so low and post on this thread?? I would post one time if I was alcan, laying out all the facts. Right or wrong they got his money and his springs. Almost sounds like a another thread that got shut down.

 

[huntsonora]

Almost sounds like a another thread that got shut down.

Exactly!!!!!!!!!

 

[huntsonora]

Did I join this forum to start a one sided argument against an aftermarket manufacturer? No


Every day I log on and this thread is at the top of the list and it's quite annoying

So do you feel that if the story is true that Alcan has every right to keep the springs they built that didn't work AND the guys money for no other reason than the OP "didn't call first"?

I'm just curious as I see guys getting on the OP but wonder what they would be doing if they were in his shoes.

 

[BFXMAN]

Springs

WARNING first post
Been a member for a short time, this is a great site.
The most Important thing here is ( He Paid for something he didn't get.)
Inspite of his mistake. The company should make it right.

I do know I will be NOT be buying from this company, regardless the outcome.

The company I work at (26 yrs), the most important thing was CUSTOMER SATISFACTION PERIOD!!!!!

Not company policy. WE did a study. It cost us $6,000 in extra advertizing ect.

to replace 1 pissed off customer, word of mouth can be very counter productive.

It is far better for a customer to say " they step up and made it right"
than what has been said here.

sorry about the spelling}

Jess

 

[McZippie]

FWIW

Here's how a good company handles a screw-up.
.
Dexter Trailer Axle made a mistake on a custom axle that I ordered for my trailer build. See Link Below.
.
Day 1 Phoned them, they doubted that it was their mistake, but emailed me a free overnight return shipping label.
Axle was picked up at my house.
.
Day 2 Dexter both phoned and emailed to verified it was their mistake, and said a new axle would be remade and shipped today.
.
Day 3 Received new axle.
.

Here's how I ended up sucking-it-up and paying for an ambiguous, who is respnsible for a rear leaf spring lean to one side problem.
.
During the build, visited the builder of our custom Ford E350 Limo Conversion Bus.
Noticed that even with no interior installed, the rear leaned to one side.
Builder said they'd check it out when the added weight of the interior was installed.
Picked up Bus at Dealer, didn't look for or notice a lean.
When home, noticed one side leaned 1-1/2".
Called Bus Dealer and was told; They talked to the Builder, who said it was a Ford problem because it leaned from the beginning.
Went to a Ford Dealer and they said it was the Conversion Builders' problem because more weight is on one side and even if it was their problem, they wouldn't correct for only an 1-1/2" lean.
At my expense, took it a spring shop and they asked if I wanted it leveled to high or low side height.
Had it leveled to high side by adding an extra leaf.
Spring shop called to say it needed an alignment and needed to tighten a front wheel bearing. I OK without asking for a new price.
Cost of all, was a few hundred dollars more than expected. I paid without a word of protest, because it was my mistake for not asking.
Spring work was done to my satisfaction.
Gone is gone, should of followed up closer with Builder about the Lean.

 

[mangymarmot]

http://timmystoyota.blogspot.com/

 

[Mc Taco]

http://timmystoyota.blogspot.com/

Yup. Alaskacreeker posted his website back on 01AUG20012 in post #17.

 

[jonharis]

Well one forum closed this thread citing "what little purpose there was has been served." a good move IMO. I think one who reads through all of these combined pages will be able to pick out the truth and come to their own conclusions about Alcan.

 

[HenryJ]

...Here's how a good company handles a screw-up...

Thanks for posting. You are right in both your examples. That is how businesses and people should work together.
I can honestly say that I will never do business with Alcan Spring. Not all be cause of this thread though.
I am blessed and grateful to have a local spring shop: Boise SpringWorks Family owned and operated. I have worked with them on several projects and marvel at their artistic talents. Watching them forge and temper the steel is a real treat! They would be a good option for those who need to be treated right by a spring shop and you can tell them I told you. (they might just charge you double for mentioning my name LOL )

 

[AeroNautiCal]

I'm curious as to how exactly you conducted the study your company carried out, and how were you able to calculate to such an exact figure?

 

[BFXMAN]

Study

Hi
I wish I had all the details for you, but I don't.
It was just the way it was explain to me. The details were secondary.

The point was, (Customer Satisfaction was Priority). That's what the purpose of the study was.

Good Word of Mouth was more Valuable, than a small violation of company policy.

Jess