what happened to Sierra4x4 trailer tread.

[Woods]

+1 VERY WELL SAID

Chris, I've been a supporter and encourager of yours on the various threads about your company. I truly think you are missing the forest for the trees.

You need to be responsive to your customers. The single consistent complaint is not that you are months late, it's that you are INEXPLICABLY late, meaning that you fail to inform your clients of the fact that you are late. You need to respond to client emails! If you need to keep staff to a minimum, have your wife assist by responding for you. That will placate most of your customers, reduce your stress and frustration level, and probably have corresponding positive impacts on your family because dad is no longer bringing his stress home.

Do your job, get your work done, but RESPOND to people with REAL answers.

 

[SSF556]

His post was like fingernails on a blackboard...made me cringe reading it.

 

[XJBANKER]

So if his wife is staying at home raising the kids. (mine does as well and it is a ton of work). Why not just have her on email duty with the customers. Maybe she is not comfortable talking with people over the phone, but while He is working he could dictate a message, she could type it and respond to his customers and solve 80% of his problems. That is the point of a marriage to help each other out. Seems like an easy solution to me rather than going down in flames.

 

[SSF556]

So if his wife is staying at home raising the kids. (mine does as well and it is a ton of work). Why not just have her on email duty with the customers. Maybe she is not comfortable talking with people over the phone, but while He is working he could dictate a message, she could type it and respond to his customers and solve 80% of his problems. That is the point of a marriage to help each other out. Seems like an easy solution to me rather than going down in flames.

Great idea...I work out of my home and travel frequently...my wife has gone on several trips with me and while driving she will grab my blackberry or iPad and I will dictate to her what to write in my response to a customer issue. Allows me to keep driving making good time and be safe.

The other thing is a lot of spouses do not really know what the s/o does or what they are involved in good or bad......his wife may not even know about the backlog issues. I hope he is not as hiding something like this from your s/o is not healthy.

 

[Mc Taco]

As someone said; A businessman shouldn't say no, but... Continue to take orders for new projects with realistic completion/delivery dates and without deposits until you're actually starting on the build. This helps avoid using customer 2's money to build customer 1's project and not having funds to buy materials for #2. Sure it works for awhile but if it goes too long soon you're out of funds. Re-invest a share of profits back into the business to be able to obtain materials. Lean times in the beginning but the cushion you build helps to even out cash flow.

 

[webdog]

I have been reading these threads and one thing stands out to me is the one way communication. The customers are trying to contact him but he is not replying to email or phone calls.

I own and operate a similar business fabricating Jeep products and can at times have a longer than estimated lead time, but I always try to at least send the customers a quick email reply to let them know about the delays.
I also can understand how it is hard for him to get to the phone as myself it is hard to stop what I am doing and go spend 5-20 min on the phone every time it rings. But he needs to be able to open up some form of communication, I got tired of getting so many phone calls about the status of an order so I put a message on the phone to email us and now I can reply to all the status inquires once a day, so far this has worked great.

I hope he can fix his issues as I know how hard it is running a small business, but he needs to improve in a few areas.

Last month before I saw the threads on here I emailed him about a new cover for my Hannibal tent and never got a reply, as a prospective customer it would have been nice to just get a quick reply even if he cant provide one.

 

[loren85022]

I think enough has been written here to cover the whole concept of caveat emptor. What baffles me is how Sierra remains the one and only Hannibal distributor in the US. I too need a part. I was half-joking to my better half that I ought to fly over there and get the $5.00 part just to make the point (and explore a bit).

 

[LandCruiserPhil]

I think enough has been written here to cover the whole concept of caveat emptor. What baffles me is how Sierra remains the one and only Hannibal distributor in the US. I too need a part. I was half-joking to my better half that I ought to fly over there and get the $5.00 part just to make the point (and explore a bit).

http://www.hannibalusa.com/ no more workie

 

[Corey]

http://www.hannibalusa.com/ no more workie

YIKES



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[loren85022]

I see the dead link as progress. The preverbial writing on the wall.

 

[EdwardBernal]

I deleted it......

I am a family man and am working HARD to Finish all the trailers.

The thread was nothing but pick on Sierra 4x4 Trailers, due to we build a great product and are stupid behind on build....WE KNOW THIS....

All these pick on us threads do is slow work down due to the stress of the thread sitting on my shoulders, and truly feeling bad about the back log issue, which is almost over.

Here is the deal I want to get these trailers done and NEVER be back logged again. I am the only bread winner for my Family three kids: 1 yrs old, 4 yrs and 10 yrs, and my wonderful wife who stays at home to raise our kids.

So if you want to pick on me and my family, think of it this way, your hurting a small business and the wonderful HARD working Loving Family that helps out in the shop all the time!!!!!!! This is the American dream, and you guys sure do like to destroy family's with dreams that work 100% harder then most and want to make something of themselves with the a product they love. This back log issue is not a joke, and we are working!!!!!

Thank You.

View attachment 118374

Dude, the way you ignore your customers IS a joke. I feel so bad for Johnnyinny and the other folks who have sent you $$ and are getting stonewalled by you. You may build a great product but are you suck as a business man. Instead of taking time posting your lame excuses here, why don't you man up and call the folks who sent you thier money? Don't you realize that when future potential customers do a quick google search this and other Sierra threads will come up? AND you won't be able to convieniently be able to erase this one?

 

[newimage]

Wow....I feel Chris's pain but I never put off people nor dodge or not return phone calls.
Being busy is a two sided sword. You want to take care of people now but if your that swamped farm it out. swallow your pride and get the product delivered.
Be a quarter back not a lineman. Believe me I learned and have taken partners to solve my trailer production problems now I am just booked til Nov and all of my backlogs are cleared.
Hope you clear up soon, we need a good strong economy to bring back the good USA

 

[Binder Lou]

My parents ran a small business for over 30 years and my dad taught his four kids a very basic rule for life. "There is no such thing as a good excuse."
I later held to a quote from another famous person, Yoda. "No! Try not. Do, or do not. There is no try."

 

[ManleyORV]

I saw this morning that Sierra raised their prices, base trailer with tailgate is now $4495, up about ~$700.

I hope everyone gets their trailers and can get them out in the woods to enjoy them. This is just a sad situation for the customers, Chris, his family and the industry as a whole. The more trailers out there, the more that it raises the awareness for the whole segment, which is always a good thing.

-Josh

 

[Woods]

That's the smartest thing I've seen this guy do. I hope that people see the value of his product and some extra profit goes toward the backlog. At least a guy would be able to look back and say, yeah it took some time, but I got a better deal at the old price.

I saw this morning that Sierra raised their prices, base trailer with tailgate is now $4495, up about ~$700.

I hope everyone gets their trailers and can get them out in the woods to enjoy them. This is just a sad situation for the customers, Chris, his family and the industry as a whole. The more trailers out there, the more that it raises the awareness for the whole segment, which is always a good thing.

-Josh