Jeep last in JD Power survey

haven

Expedition Leader
JD Power queried owners of new vehicles from 36 automobile manufacturers about problems during the first 90 days of ownership. The result, reported as the JD Power Initial Quality Study, shows Jeep is dead last in quality. The study reported an average of 167 problems for 100 vehicles, meaning every Jeep owner can expect at least one problem.

Not the best result, Jeep!

Chip Haven
 

BigAl

Expedition Leader
haven said:
... meaning every Jeep owner can expect at least one problem...

I think I'm already above the curve, I keep a simple risk assessment matrix to determine which issues to fix. I just thank God every day that it's not a [insert your brand here]:elkgrin:
 

TheGillz

Explorer
I think this can be atributed to two things

1. New owners brought into the brand with the 4door JK not knowing the utilitarian nature of a Wrangler and thinking small things jeepers woudln't complain about are worth complaining about.

2. The leak problems that the new hard top had the first year+
 

Taz

Adventurer
Buy a Jeep have issues..................I really don't care I have owned a lot of them over the years and I will own more god willing.
 

maximumrob

Adventurer
Only problem I had within the first few days was stripping the thread right off a door pin when re-installing the doors the first time. The entire hinge has to be R&R'd and re-painted. Thankfully at Jeep's expense.



.
 

Zeero

Adventurer
These silly little "Consumer Reports" drive me bonkers...they are the most ridiculous thing ever.

A post above this one hits the nail on the head.

The new 4 door JK suddenly caught the attention of a whole NEW breed of Jeep owner, people who have never owned a Jeep EVER before....so little things like road manners and wind noise etc etc got their knickers in knot....these are Jeeps....they are not for the faint of heart, they will make noises, they are made for roough and tumble types....not grocery getting.

This brings another issue.

When these "Consumer Reporters" do their little tests, they are testing the JK against luxury SUV's speeding down the highway and performing high speed manuevers etc etc etc.....again, NOT WHAT IT WAS MADE TO DO.....

Hey "Reporters and Critics"....take those luxury SUVs on the hardest trail through Moab and the Rubicon trail.....you'll be blown away, and the Luxury SUV's will suddenly look like trash in comparison.

Make the tests fair!! Test a vehicle for what it was made....and nothing more.
 

RedDog

Explorer
I bought my 2005 TJ SE in November 2005, so now basically two and a half years old.

Zero warranty claims. Zero defects. Zero unscheduled visits to any dealer. Now in fairness, I don't rack up big miles, currently 21,000 km so about 13,000 miles but it's been through three brutal winters without incident - one of them with the soft top on right through.

The six speed manual actually shifts smoother than several past cars with sporting pretensions - VW Scirocco; VW GTI; Fiat Spider 2000 (all purchased new).
 

haven

Expedition Leader
So what people are saying is:
"Lack of quality control -- it's a Jeep thing -- you wouldn't understand!"

Now I will acknowledge that the JD Power Initial Quality survey doesn't differentiate between minor fit and finish issues, and major failures that keep the truck off the road. I assume most problems are of the former type. But the rules are the same for all manufacturers, and Jeep came in dead last.

It's not just Jeep. Chrysler products in general score in the bottom third of the initial quality results. It's been this way for years. With Chrysler in private hands, and the banks that partnered in the deal squawking for a quick return on their investment, I doubt that there will be much focus on quality issues on the assembly line.

In fact, the Jeep brand is an asset that could easily find a buyer in a foreign investment group. Cerberus (the current owner of Chrysler) should shop the jeep brand around before GM decides to sell Hummer.

Here's the chart showing how the manufacturers scored.

http://www.autoblog.com/2008/06/04/j-dd-power-releases-2008-initial-quality-study/
 

Alaska Mike

ExPo Moderator/Eye Candy
Jeep is a proven brand, despite having somewhat low reliability ratings and not the best gas mileage across the lineup. It certainly isn't vilified as evil like Hummer is, and Chrysler would be insane to sell off the line.

Chrysler in general has been more about design than application. They have come up with a lot of "must-have" designs, but for some reason they never quite get the nuts and bolts just right. The main components are there, but the little stuff just gets them every time.

Brands like Toyota focus on a few models and try to make them as good as possible. Traditional Big 3 philosophy was to make a whole lot of models, so you can appeal to every niche. I think that's changing. Does GM really need Chevy, Buick, Pontiac, GMC, Saturn, Hummer, SAAB, and Cadillac on the roster? Ford has seemed to be able to trim it down to 5 brands. UAW has a lot more to do with this than people would like to believe.

The argument that people are nit-picking and driving down the ratings is just garbage. People nit-pick every new vehicle and get whatever they can out of a warranty. My Toyota Sienna had a window arm retaining bolt that broke. My Saturn Vue sunroof opened one winter on its own and stuck that way, but I still could drive home. My 2000 TJ had a few "nit-noid" issues while I owned it, including a gauge cluster that died after 2 months. Who needs gauges? The engine ran just fine. Neither one of these problems were show-stoppers, but you can be darn sure that the manufacturers paid to fix them. Jeep has a bunch of reliability issues, from the Grand Cherokees down to the JKs, and it's been that way for years. The vast, vast majority of the problems are minor, but there is a trend.
 

calamaridog

Expedition Leader
Jeep and Chrysler have had some major problems with critical vehicle components in the last 10 years. Ball joints, brakes, abs, electrical fires, etc. Several of their recalls were "compelled", not voluntary.

I've had trim fall off the Liberty, multiple power window regulators going bad, and ball joints replaced twice. It has less than 60k miles on it. Do I like the vehicle? Basically yes, but I would hesitate to buy another one.

So basically, I think you can make all the excuses you want, but I think the shoe fits.

The thing is that most consumers do care about the ratings. You may notice the sales are usually stronger for the brands which rate better in the survey.
 

SavageSunJeep

Adventurer
Starting with my '89 Sahara I have ordered a new jeep every 3 years, ending with my currnet '03.

I seriouly doubt that I have had more than 25 warranty issues since '89 and my '99 NEVER saw any warrnty work and my '03 has seen only 7 trips to the warranty shed.

I think that a lot of folks bought a Jeep for the first time and thought it should have been perfect and Jeeps are not.
 

stick

Adventurer
Maybe most of those problems were as a result of trail damage. None of the other vehicle brand owners took their vehicle off road in the first 90 days.
 

calamaridog

Expedition Leader
stick said:
Maybe most of those problems were as a result of trail damage. None of the other vehicle brand owners took their vehicle off road in the first 90 days.

You assume a high percentage of Jeep owners take their Jeeps off road:confused:
 

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